การให้คะแนนและบทวิจารณ์โดยรวม Holiday Inn Express & Suites GREEN BAY EAST by IHG, an IHG Hotel

I stayed at this hotel recently and while the breakfast was good, my overall experience was disappointing -especially when it came to housekeeping and staff communication. We rented two rooms, and neither was cleaned on the first day. When I asked the front desk, I was told we had to request housekeeping in order for the rooms to be cleaned-something that was never communicated at check-in. After notifying the front desk, I was again told I needed to make a request. I spoke with the manager, who assured me the rooms would be cleaned. On the second day, towels were replaced but the beds weren't made and the bathrooms weren't cleaned. When I followed up again that evening, the front desk staff told me I had to specifically request that the beds be made-which is absurd. This happened in both rooms we rented. Upon check-out, I spoke with the manager again, who contradicted what the night staff had told me and claimed that such specific requests weren't required. He also wasn't apologetic at all for the repeated inconvenience and miscommunication. Overall, I was highly disappointed with the service and the lack of accountability from staff. A comfortable stay is about more than just a good breakfast, and unfortunately, the lack of basic housekeeping and poor staff communication really ruined the experience.

Nice hotel! Great pool, nice room

Lots of convenient parking and things were clean.

Nice clean hotel.

Very clean

Only complaint that I have is that I was charged for both rooms even though we gave 2 different credit cards.

Clean, welcoming and overall good experience

We requested an early check in to accommodate a medical procedure they were very helpful

Hotel was very clean and beds we’re compfy. They have a great breakfast. Night staff could be a little mode friendly but overall everything was good

It's a standard Holiday Inn Express. Nothing fancy. Staff was courteous. Walls are thinner than most, which made it a bit loud. Easy to get to, multiple dining options both ealking distance and short drives. Centrally located, which is a big plus. Just small issues, the shower doors didn't close correctly and weren't level. It had newer fixturing and decor but oddly felt dated. I would stay here again since the price is right.

Beautiful rooms and wonderful breakfast. We really enjoyed our stay!

Easy to check in and out. Nice breakfast.

Room wasnt ready

Property is tidy. Breakfast is great! Courteous and helpful room attendants in bringing us extra pillows and towels. Would definitely stay here again.

Easy process for booking and checking in. Staff was accommodating and complimentary breakfast had a big variety.

I would’ve been more satisfied if the sheets and other necessary items were already located in the hotel room instead of empty sets

Room was nice, hot tub was nice in the room.

Very clean

Great experience. Customer service was exceptional.

This is a very clean and nice hotel. I will be staying here in the future!