We experienced poor customer service at Lautrec Opera. As first time visitors to Paris, our first point of contact tends to be hotel staff. our second night of the stay, the receptionist was upset that we requested to exchange our room towels simply because we had foregone housekeeping services that day. We offered to bring the towels downstairs and pick up fresh ones from the front desk. When we came down she was yelling at us accusing us of declining housekeeping that day, which I tried explaining that the two things are not mutually exclusive: we can forego housekeeping and still request fresh towels. She kept saying I was wrong and grabbed our towels and threw them on the floor. I was shocked that she would behave in this manner and told her this is terrible treatment of your guests. The next morning I spoke to the morning receptionist (male whose name was Olivio or Oliviano). I explained our experience and asked whether we could cancel the rest of our nights. Unsurprisingly, we would incur the costs for the rest of our stay. He made a comment about the towels— which I explained that at that point the towels were no longer an issue, that the way the receptionist treated us was unwarranted and made us feel uncomfortable. When I asked for hotel’s manager name, he declined to provide me a name, and when I asked what time he or she would be here, he also refused. I was shocked again by the lack of transparency and accountability. Ran out of space to write. 1/10

Clean room, lovely staff, amazing location. The let down was we had a broken bathroom door which did not shut properly nor had a lock. Our door has a huge gap at the bottom so when there were loud people leaving at 7am we heard everything!! Other than that, a lovely hotel and would stay again!

chambre etroite

Grande chambre ,spacieuse, literie parfaite

フロントの男性スタッフが非常に親切でフレンドリーでした。部屋は普通、設備も普通ですが、彼の印象で星をひとつ増やしました。

立地はオペラガルニエに近く、ロワシーバスでの空港アクセスが非常に良かった。 お部屋は清潔で冷蔵庫設備あり、ドライヤー備え付け、紅茶やコーヒーのインスタントなども揃っていた。 スーパーは徒歩5分圏内に複数あり。 シャンプー兼ボディソープ兼洗顔なので気になる方は持参すべき。(トリートメントなし) シャワーキャップ、綿棒などのアメニティあり。歯ブラシは無し。 シャワーのお湯が出ない時があった。 ペットボトルのお水の提供はなし。 スタッフさんの対応はよかったです。 早朝便だったので早めに着きましたが、早めにチェックインさせていただけました。

La chambre était prête même si je suis arrivé avant l'heure prévue pour le check in, propre, chauffée et confortable. Bon accueil, simple et discrétion des personnels pour un séjour d'affaires tranquille. Je suis resté 2 nuits. Le petit déjeuner est bon. L'hôtel est très bien placé et c'est excellent rapport qualité-prix.

I really enjoyed my stay, the room was just what I needed, with an excellent location and the staff was very friendly and helpful.

RAS

O quarto estava limpo, organizado e com tudo funcionando. Tanto o quarto quanto o banheiro. As pessoas que trabalham foram muito atenciosas e simpáticas.

Personeel zeer beleefd, badkamergeur en geur van handdoeken kan frisser.

Chambre confortable Excellent accueil Hôtel très bien situé Métro à 2 minutes

객실이 아주 좁고 객실로 가는 복도도 좁아서 놀랐어요. 위치는 여러곳 가기 용이해요

Necesita una reforma, sobre todo los baños.

Værelset var okay. Lidt slidt og meget lille bad/bruser.

立地も良くコスパ良し。

Excellent hotel

Accueil rapide, chambre très correcte et très propre

Although the room was small, it was enough for my needs, and was cleaned every day. The area was close to the metro and I was able to use it to get to and from Gare du Nord with my one medium sized suitcase. Just be warned that if you do this, there are a lot of steps to lug your bags up and down. The hotel is also within walking distance of many eateries and places to shop. You could even walk to the louvre, which I did. I never felt unsafe out at night and the staff I dealt with were all friendly and helpful. I would definitely stay here again as a solo female traveller.

Good hotel. Staff are friendly and helpful. Bakery and places to eat just around the corner. The busy street is one block away and not noisy. Try to get a room in the above floors, I was in the first floor close to the main desk and in the morning at 7 you can hear everyone talking. Metro station just around the corner; download the metro app and it will be very easy to add tickets and enter the stations.