Location is good but general condition is below expectations

Very friendly staff and many spoke some English. The breakfast was incredible for the price and rooms were decent, with comfortable beds. Was easy to get the tram and near many great restaurants. Would definitely stay again but probably not in a room with a "city view". Outside noise was loud but we were there iver a weekend.

Room security could be better. You have to leave the room key at reception when you go out - it’s staffed 24/7. But when we came back from dinner there was a new receptionist on duty who didn’t check our names when we asked for our room key. Not ideal.

Giving 5 stars bc the staff were impeccably kind. Giving 5 stars bc for the price this could have been terrible but the rooms were clean and the beds are comfortable. Only a note to those booking about accessibility, elevator doesn't mean accessible. Old building with curvy stairs and the elevator goes to the landings between floors, still have to use many steps to access your room. Staff did all they could to help with warmth and kindness. Merci beaucoup. *And you can buy tram tickets from the concierge.

Hôtel très bien placé, en plein centre et près de tout. Personnel très gentil et prévenant. Petit déjeuner tout à fait correct. Chambre sur la rue un peu bruyante, mais ça n'est pas la faute de l’hôtel mais de noctambules avinés...

The room was clean, the staff was very pleasant and helpful. Just a little too noisy if you choose a room on the street side.

La ubicación es inmejorable. La habitación limpia, el personal muy amigable.

Huone ihan siisti, aamupala hieman suppea. Henkilökunta ystävällinen.

Genial !!!

Propre confortable et très bien situé.

L'accueil et la possibilité de laisser ses bagages ont été très appréciables. Personnels souriants et à l'écoute. Chambre propre et confortable. Séjour de deux nuits.

En centre-ville, personnel accueillant, très bon petit déjeuner.

Friendly service. Light bulb burnt out but staff in evening could not find replacement. Lots of stairs so need to be able to manage. Did carry luggage for us.

Very convenient. Staffs are exceptional.

Centrally located good place to stay

great location nice staff

Great position for the tourists

À localização do hotel é excelente. Pontos turísticos, lojas. O único problema é que fiquei no terceiro andar e o elevador só vai até o segundo. Mesmo com a ajuda dos funcionários para subir e descer com as malas não é muito agradável. O café da manhã é excelente

El alojamiento y el servicio ha sido excelente, el personal es muy amable, hablan español, inglés y francés

Great location, in the thick of Bordeaux