The stay really lost points on the staff, two in particular. Very cold and unwelcoming. We arrived early at the hotel from our cruise and politely asked if an early check in might be possible noting we had checked in online already. It was met with check in is from 3pm. No “I am sorry we would love to try and help, but”. We decided to leave our bags to explore, but really we were desperate to get some pool time in our room. We returned around 2.30pm (4hours later) and checked again to see if room might be ready early, given check outs were by 12pm, again same staff said no the room will likely be ready after 3pm and if we wanted to wait they would come and get us. They didn’t come and get us we had to re approach the desk. The two had now clocked off. A different lady this time who was lovely, got us checked in. Deluxe pool room is quite a tight space to get two people with four bags into, but the terrace, view and small plunge pool was great. Terrace with main pool also seemed pretty good. Breakfast has a good selection and location is brilliant for exploring. Again, same staff also refused a later check out request the following day so we still had to check out at 12pm. 3hrs to turn around a tiny room seems crazy. Also again no “did you enjoy your stay” or hope you will return. Just very dismissive like we were an annoyance. Stay here, but don’t expect a smiling helpful service from at least two of the front desk staff.