Very disappointing stay at Catalonia Hotel 1864. I booked a standard single room for myself, but the room was extremely small and had a strong mouldy smell. When I complained to reception, instead of resolving the issue properly, I was told they could offer me a deluxe room , but only if I paid an additional €138 per night.
To me, this felt like a deliberate upselling strategy rather than genuine customer service. Guests should not be pressured into paying huge extra charges just to have a clean and comfortable room. Very unfair and opportunistic experience overall.