Breakfast was very good, the staff was excellent, I would stay again.

Tem que melhorar os cardapios.

Simply fantastic

Beautiful facility and surroundings.

This is a -once-great property, somewhat tired looking now - positives are amazing location/ in the middle of forests/ river. But service quality- food - restaurants- competency of restaurant staff is not good ; value to quality is 3; no proper coffee in the rooms; water is supplied in modest bottles, even a basic water bottle is extra

Hotel espectacular

Great experience. Very friendly staff.

Great

Ótimo café da manhã, piscina bem cuidada e limpa. Recepção excelente por toda a equipe

Habitación limpia, no hay nada cerca pero no hace falta

Stayed at Loi 2 nights in a superior room. It is difficult to find high end hotels in the Iguazu area unless you stay at the Gran Melia for double or even triple Loi's nightly rates. Do not expect luxury here. While Loi advertises as 5* it certainly is missing the qualities and details of a high end resort. It really is a 4*. As an example, there were many things broken in our superior room: blinds in bathroom, tub very worn out, lamp shades by bed crooked and loose. We complained twice to house keeping about the toilet getting clogged. Curtain loops are torn. Restaurant seats had stains... With that said, the location is beautiful and pool area with tiki bar is very nice. I wish management paid attention to details, with the right care and some refurbishing this could be a marvelous hotel given its location. Stay here if you are OK to settle for less and to receive decent accommodations without the luxury.

Hotel muito bonito e gostoso, porém pelo valor da diária não deveriam cobrar 45 dólares para sauna e a academia não tinha nada , muito ruim. Restaurante também bem fraco.

I stayed in this hotel about 9 years ago and the difference between then and now is astonishing. The hotel needs to undergo repair, maintenance, and refurbishment...the sink in the bathroom was cracked, the toilet paper holder was broken and about to fall off the wall, and there were broken tiles around the pool outside. The staff has also gone downhill. I attempted to set up a airport transfer a few days before the arrival (as it stated on their page that they offer an airport shuttle if you reserve it 48 hours in advance). After repeated phone calls, whatsapp messages, and emails, I could not get through to the hotel staff. I even contacted Hotels.com and they attempted to contact the hotel THREE times and could not get the hotel to answer their phone. At this point it made me worried that the hotel was not open any longer. I tried to contact them for two days and they NEVER picked up their phone or answered emails or whatsapp messages during that time. Finally the night before the arrival, they responded to an email with no explanation for their absence. They suggested that I was just dialing the wrong number. The food was no longer as good as it was the first visit. And on the way back to the airport, the hotel insisted that they DIDN'T offer a shuttle to the airport. It seems as though the hotel is financially failing, not training their staff, and running out of ways to fund its operations. Poor service all around.

Acomodações (Quartos e armários) um pouco velhos pelo padrão do hotel. Dormimos uma noite sem Ar, que quebrou. Nos trocaram de quarto na noite seguinte. Restaurante e bares do hotel com preços muito alto pela qualidade que entrega. Piscina e áreas verdes excepcionais, sendo o ponto forte do hotel. Hotel afastado de tudo, na mata, sendo um ponto positivo na minha opinião.

Tiki bar needs to improve food quality

Amazing

We are extremely unhappy with our experience. There was mold in the air in our room and we woke up with respiratory issues. And had to cancel our stay (and change hotels). The staff was not very accommodating. We asked for a partially refund for 2 of the remaining 3 days and they bluntly refused! Upset! On top of that, many things weren't working properly: an elevator, fridge, TV remote. And the pools were very dirty.

Great value for a beautiful ecostyle hotel

The positives are: beautifully landscaped gardens, enjoyable pool area, and friendly staff. The negatives are: it's a very tired property in need of renovations and upgrades, and the buffet breakfast was terrible. Overall, the hotel was a poor value, even for a touristy locale.

This hotel was perfection, from the moment we entered we were in paradise