The room was ok. Beds were comfy. However the one bathroom I questioned weather or not the floor was cleaned.

Need provide parking

Rooms that feel like your home away from home. Spacious, comfortable and clean

I was so impressed with this property-- they allowed me to check in early since they had availability and were so very gracious! Very walkable to everything. We did not rent a vehicle and were able to walk to China town, the Wharf, shops all over-- and the bus stop. Uber is also readily available and we did take advantage of that service as well. Staff is wonderful and willing to help with any questions or concerns. Highly recommend: Varsha Indian Kitchen, Cactus Club Cafe, Crust Bakery, High Tea Small hiccups for me: 1)there was no air conditioning (I didn't notice anything listed about this at all on the listing I booked from. They provided Dyson fans and ceiling fan in bedroom. With the windows open and the coolness at night, this was enough for us; however, there are no screens on the windows so if you were on a lower floor, mosquitoes and bugs could be an issue. 2) Pool is wonderful! BUT you should note that you do share it with anyone who has a pass or lives there. The locals seem very territorial about "lap" lanes and get frustrated when you're there just trying to enjoy the amenities. The pool was also not available for the first night we were there in the evening (prime hours for its' usage and when I would have used it) due to a weekly sound therapy event. (should be noted). Based on the pool issues, I may have chosen a different property altogether b/c having daily accessibility to this amenity is important to every vacation stay for our family.

Perfect hotel, location great, friendly staff

Wonderful hotel, large spacious room, lobby has a magnificent Koi pond, the kids loved it. Pool and hot tub are great. Perfect location for downtown Victoria. Easy walking distance to everything you want to see and need. Would definitely stay here again.

The room was spacious, in a great location, and beautifully furnished. It had everything you might need during your vacation. Cons: The TVs are not smart TVs, so there is no YouTube or Netflix access. The rooms also do not provide complimentary water bottles, and the bathroom did not have a fan. I noticed a couple of silverfish bugs on the kitchen hard floor. Overall, the room was clean, but I’m not sure whether the insects came from outside while the window was open or from the flooring area.

Love the koi fish pond! The unique room layout was awesome - made you feel like you were at home. We had the preferred view suite. The rooftop garden was lovely to sit in after a day of walking and sightseeing! Would go back again!

Couldn't ask for anything better, perfect location and excellent hotel all around, nice pool and hot tub, love the fireside smore set up on rooftop, just perfect for us

Location is always key and love the spacious room

Magnifique hôtel, très bien situé dans Victoria. Tout était parfait, belle grande chambre avec un petit coin cuisine. Belle piscine. Stationnement disponible et tout pouvait se faire à pied de l’hôtel.

Bike rentals, cafe, and lobby were stand out amenities to have on site. Thank you for a lovely visit, we enjoy staying at park side when we’re in Victoria.

Such a beautiful place to stay! The amenities were wonderful. I highly recommend joining the float soundbath if you can. An incredibly healing and blissful experience. The cafe was also great. I had dinner and breakfast there and enjoyed both. Even more than the food all of the staff there were so kind. Special thanks to Olivia! I highly recommend all around and look forward to visiting again.

Amazing hotel, guest services perfect, very lovely hotel, spacious, great location

Overall we had a great stay. Staff were very helpful, location was perfect for accessing downtown and Beacon Hill Park. Bathroom lighting could of been better.

We had a wonderful trip with the kids and our parents thanks to the comfortable and spacious accommodation. We’ll definitely come back again next time! 😊

We enjoyed or stay, but the pillows are too soft so we couldn’t sleep well The fishpond were very fun for the kids. The Parkside view was very nice. It was close to Empress Hotel.

Great location. Comfy bed.

Staff, cleanliness and location are all excellent.

The location is great! Also, the room is clean and great amenities.