Kids running around up down the hallway and beds were like rock hard

The room was clean and comfortable. The staff at reception were great.

Room was spotless, staff was excellent, breakfast was outstanding

Clean comfortable room and friendly staff

Yes

The room was very nice and the reception was outstanding

yes

Quite space and easy access to everything I needed.

Friendly staff, clean rooms

Clean, nice room, friendly & helpful staff, and comfortable stay.

Clean room, welcoming environment with note on Tv and text message check ins. Workout room and pool clean and well equipped.

Friendly staff, clean room no issues

I stayed 3 days and left early and require a refund for my last three days ,spoke to the hotel but they told me to contact Expedia ,I need a phone number

Beautiful place to stay in North Bay! Very clean, nice rooms, great breakfast selections. Would definitely stay again!

Beautiful spacious hotel room. Service was friendly and willing to help out with all inquiries. Complimentary breakfast had just about everything one could ask for. Location was literally across the street from grocery stores and restaurants, and right next door to a Shoppers Drug Mart, which is convenient for any and all needs.

Everything was good except the noise from the heating system

The room was great as usual. The new beds were not the best. I still prefer the old brand of mattress they had at this hotel. The mattress was more stiff than last time. The jacuzzi did not have hot water when we tried the taps, yet the other faucets had hot water. So my handy husband, as I was contacting the front desk, he repaired it for us to use. The hotel was fully booked so they were not able to move us to another jacuzzi room. They offered to refund us some money for the inconvenience, but then decided to provide me some Hilton points. Which to me does nothing. We only go to hotels a few times a year. So the points will expire and it will have been useless for us. We would of preferred credit back. I hope they fix the faucet for the next people. It still needs to be repaired. The shampoo and conditioners in the bathroom are fixed to the walls and most times I have come are empty so be prepared to bring your own. I love the 0 brand and love they use it, but please stock your rooms before clients.

Very nice clean rooms, breakfast was well stocked, staff was friendly and helpful. Highly recommend.

Clean room and staff was friendly

Location