Estuvo muy bien mi estancia en el hotel me gustó mucho la limpieza de los cuartos la atención del personal muy recomendable la ubicación excelente en próximos días me voy a volver a hospedar

Clean room, the location was easy to get around, friendly staff

Lo único que no me gustó fue que me despertara a las 9 am para preguntar si quería limpieza de la habitación, lo demás excelente ubicación, servicio, limpieza. Lo recomiendo!

Nice room, nice location and nice staff

Habitación limpia Personal amable

La ubicación del hotel y las amenidades fueron muy buenas. El único inconveniente es que la habitación que me asignaron en el piso más alto tuvo una filtración de lluvia que me despertó a la 1 de la mañana goteando en mi cara, siento que lo pudieron haber manejado mejor en cuanto a respuesta activa con el huésped pero como me vieron muy relajado no lo sintieron tan necesario supongo. Fuera de eso, todo bien.

Muy amables, todos solamente un señor alto, gordito no es tan amable, pero todos los demás siempre con una sonrisa y muy amables, muy limpio, excelente vista desde la habitación, ubicación centrica, todo bien seguro, por su puesto volveré siempre a este lugar 😍

Property needs better housekeeping. Towels had stains and bed cover as well. Bed was really comfy tho. Other minor details throughout room like cover on shower was loose. Glass door didnt close right. But overall it was good for an overnight stay.

Excelente servicio, especial agradecimiento al personal, olvidé algunas cosas en la habitación y me di cuenta hasta que llegué a mi ciudad, hablé para preguntar y me dijeron que ahí las tenían y las resguardaron hasta la siguiente semana que regresé, lugar muy bien ubicado.

La habitación estaba muy limpia, no había papel higiénico

They where a bit strict about having a 5th person in the room, and got charged extra, other than that stay was good

Not as described on the website.

Buena ubicación Buena higiene Personal cordial

Excelente ubicación y gran atención!!

Habitaciones limpias, solo un pequeño detalle al momento de llover se metió algo de agua a la habitación pero rápido resolvieron checando donde estaba alguna falla o fuga, todo lo demás 10/10 ⭐️⭐️⭐️⭐️⭐️

I had booked three deluxe rooms with king beds. After completing the check in process and proceeding to the rooms we had been given three double beds in a significantly smaller room than we had booked. Upon talking to the front desk agent we were informed that they had no king bed rooms available and we had been downgraded. There was no offer of compensation, no explanation, and they apparently hoped we would not notice. The front desk agent simply did not care and was not willing to help. After a 45 minute wait with hotels.com service and while insisting that the front desk agent contact the manager we were finally given larger rooms. Two of these new rooms however had A/Cs that were not cooling and after complaining it appeared that the filter had not been cleaned in quite a while. The location however, was superb and that is about the only positive thing about this property.

I had booked three deluxe rooms with king beds. After completing the check in process and proceeding to the rooms we had been given three double beds in a significantly smaller room than we had booked. Upon talking to the front desk agent we were informed that they had no king bed rooms available and we had been downgraded. There was no offer of compensation, no explanation, and they apparently hoped we would not notice. The front desk agent simply did not care and was not willing to help. After a 45 minute wait with hotels.com service and while insisting that the front desk agent contact the manager we were finally given larger rooms. Two of these new rooms however had A/Cs that were not cooling and after complaining it appeared that the filter had not been cleaned in quite a while. The location however, was superb and that is about the only positive thing about this property.

Es un hotel que no es de 4 estrellas , la habitación es amplia pero los baños la grifería está oxidada , las almohadas tenían como una especie de moho , muy regular el aseo , la persona de la recepción deja muy mal parado al país ya que ella excusaba las irregularidades presentadas diciendo que así eran las cosas en México . Abandonamos al otro día el hotel y gracias a la gestión de Hoteles , nos regresaron el dinero de las noches ya pagas .

Very disappointing stay. Housekeeping was superficial at best. Glasses were not replaced or cleaned daily, and basic items often had to be requested from the kitchen or bell staff instead of being provided routinely. Even more concerning, items disappeared from our room and were never returned after being reported. We also found black mold on the showerhead, which was clearly not being cleaned properly. This raised serious concerns about the overall cleanliness and maintenance of the room. After the missing items were discovered, the front desk was instructed not to allow housekeeping to enter our room anymore. Despite this, staff continued entering our room daily even after being told not to, which was unacceptable and invasive. The hotel is old, dated, and in desperate need of renovation. The condition of the property was nowhere near what was advertised online. Overall, poor service, poor maintenance, questionable cleanliness, and a frustrating experience. I would not stay here again.

Was a perfect location super clean, The service was spectacular.