Nice hotel in great location

Alles bestens

Grand Hotel Pupp is visually stunning and iconic, but the experience was mixed. The hotel is enormous and spread across multiple buildings, which impacts room expectations. We stayed in the older wing but had a modern corner room with a great view—comfortable, though not the historic style we anticipated. Breakfast was excellent and the highlight of the stay. The spa was very busy; my Swedish massage was wonderful, but the facial felt confusing, with limited explanation of products or treatment steps. When I asked to take a photo of the treatment overview, I was told not to and to simply memorize it, which felt unnecessary. Dining service was inconsistent. At the Grand Café, we were rushed throughout a short visit, including having dessert cleared prematurely. At the main restaurant, despite a confirmed window-table reservation, we were initially seated in a corner and asked to stand awkwardly while staff checked with management. Several tables remained empty despite claims of being fully booked. The food was underwhelming for a five-star hotel. Despite the hotel’s James Bond branding, no venue—including the casino or speakeasy—could make a classic martini; the closest option was vodka with ice and lemon. The only well-made classic cocktail we had was a Manhattan at the pub. There was also a persistent sewage odor in common areas during our stay, without acknowledgment from the hotel. Architecturally grand, but service and communication fall short of five-star expectation

Staff made numerous “accidental” charges to my CC, rooms are dated with peeling wallpaper and a horrific smell

Todo excelente

Zimmer gut

Woooow really 5 stars or more, ALL-IN !!!!

Winter wonderland

Just been here for 2 nights, lovely frontage of this Grand Hotel but inside wasva bit disappointing. There was an old musty damp smell in the lobby and other parts of the hotel. The spar was terrible! Its was so full you couldnt get anywhere to hang robes or leave slippers, the fountains weren't working, some parts were only for 2 persons! A small spa for a massive hotel was disgusting. Needs attendants checking areas or limited use time so its more pleasant and healthy. We wouldnt stay again, not worth the money.

Amazing stay

Tout était parfait

Das Zimmer (Modern Room) war wunderschön. Klar das Gebäude ist über 300 Jahre alt und es gibt Gebrauchsspuren. Der Service und die Freundlichkeit könnte für ein 5-Sterne Hotel etwas besser sein. Auf Hotels.com und einer weiteren Plattform wurde das Parken mit „Kostenlos“ angepriesen. Am Ende haben wir aber leider 980 Kronen (ca. 40 Euro) für zwei Tage bezahlt. Das fanden wir Mega schade. Der Spa Bereich wurde mal erneuert und macht einen sehr luxuriösen Eindruck. Allerdings sind in der Sauna alle mit Badekleidung unterwegs gewesen und es gab kein Obst oder andere kleinen Snacks. Das war etwas schade für einen Wellnessaufenthalt. Das Frühstück war groß und richtig gut. Die beiden Bars (besonders die Signature Cocktails) sind das absolute Highlight des Hotels. Die geheime Splendid Bar sollte man auf jeden Fall nach einer vorherigen Reservierung besuchen. Absolut empfehlenswert, wenn man nur ein kleines bisschen James Bond mag und etwas ganz außergewöhnliches erleben mag. Zu allen Signature Cocktails gibt es eine Story, wie es zu den Komponenten kam und diese Story bekommt man auch erzählt. Jeder einzelne Cocktail war eine neue Geschmackserfahrung und mehr als nur empfehlenswert. Die Gesamterscheinung des Hotels begeistert jedes Mal aufs Neue und die Lage macht ein flanieren in Karlsbad zu einem Genuss ohne auf das Auto angewiesen zu sein. Für Karlsbad ist das Grandhotel Pupp eine der absoluten Top-Adressen.

Perfect servis and location in Karlovy Vary

Everything and everyone made it a wonderful stay, especially the dinner service provided by Petra.

My stay at Grandhotel Pupp was perfect! Amazing and friendly staff, very clean, beautiful views. Cannot wait to go back!

Clean room, wonderful breakfast, staff very pleasant and in such a cool Building!!

Breakfast is perfect

Rooms, staff, food, and atmosphere was excellent. Such a beautiful hotel and town.

Everything at the Grand Popp hotel, with the exception of electrical outlets in the hotel room. Had 2 outlets but, neither was close to bed. No CPAP x 3 nights

Staying at the Hotel Pupp was a wonderful experience!