การให้คะแนนและบทวิจารณ์โดยรวม Grandhotel Pupp

From the moment you arrive—starting with valet parking and a warm welcome at reception—the experience feels seamless. The rooms, while historic, have been thoughtfully updated to provide modern comfort without losing their charm. Breakfast offers a wide selection with everything you could want to start your day right. The staff are consistently attentive and go above and beyond to ensure you have everything you need. Do not miss a visit the the Spa! I would definitely choose to stay here again on my next visit to Karlovy Vary.

Great overnight stay here from Prague. Took the Flixbus round trip. Incredible hotel. Liked everything about it.. massages in the afternoon. Highly recommend

For a five star hotel you expect the room to be spotless but i found mould in the shower and the fridge wasn’t clean and they told me my room had a forest view there was no forest the only thing i could see is the rooms at the other side of the hotel and the hand towel were stained … and i had to walk to another reception to go to the spa … for me it was over rated.

Magnificent property , A'

Lieu splendide, confort et services impeccables. Petite balade dans le 19ème siècle opulent.

Great

Our visit was during June and the outside temp was 86. But the a/c had not been turned on in the hotel for the year. Luckily the windows open for some relief.

A very nice hotel with a good location next to the hills and Diana tower. The breakfeast was awesome and the best part of our stay!! The room was ok but we were a bit disappointed with the view (forest view = view to the carbage bins). The room didn't have any ventilation. The spa was a disappointment - too cold normal water and way too hot "finnish" sauna (this was not a finnish way to have a sauna). Unfortunately this hotel was not really worth the money.

Das Personal ist leider bis auf einen Kofferträger und einem Parkwächter nicht für dieses Haus passend. Keine Willkommenskultur für 5 Sterne (wir haben den regulären Preis gezahlt). Anscheinend gibt es viele Angebotsreisen... Das Schwimmbad ist leider sehr klein für dieses große Haus, d.h. früh kommen. Die Zimmer sind sehr schön. Man muss bei der Buchung genau aufpassen, welche Kategorie & Haus man bucht. Das Frühstück war angemessen, ohne Besonderheiten. Die Bar hatte leider während unseres Aufenthalts nicht geöffnet.

Amazing place in center of it all. The area around the hotel is loaded with shops and amazing restaurants along the river. The pool and spa were fantastic. Great service and accommodating people.

Amazing! Great service, great city, good food and calm atmosphere. Great bar with fabulous bartenders. Good food at the elegant main restaurant. Nice spa.

Der Aufenthalt war für uns perfekt. Alles sehr sauber und ordentlich. Eine super Klimaanlage im Zimmer die man weder hört noch sieht. Eine schöne Spa-Anlage zum entspannen. Am Frühstück wüsste ich nicht was es zu verbessern gäbe - hochwertige Produkte und vielfältiges Speisenangebot. Preis-Leistung absolut top. Wir kommen gerne wieder!

Zimmer und Lage sind top. Alle Angestellten sind sehr freundlich und zuvorkommend, aber das Frühstück ist eine Katastrophe und eines 5 Sterne Hotels nicht würdig. Das Essen vom roomservice war auch eher unterdurchschnittlich .

Great location but the air conditioning was not existent so we had to open a window.

Lovely hotel, great dining for dinner and breakfast. Massage was very good. However the rest of spa services were disappointing… the whirlpool was not hot … and the pool environment was not up to the standards one would expect from A hotel of this calibre.l… not very attractive.

Wer Luxus mag bekommt Luxus.

The hotel is amazing in its architecture and style. It is like stepping into another time to a more elegant way of living. The staff is excellent, they went out of their way to make our time special. The concierge, Tomaz, went out of his way to help us find my family’s home here in the Czech Republic. We highly recommend this hotel.

This iconic hotel is well managed and maintained in very good, clean condition. The spacious rooms are nicely furnished. The rather small bathrooms are usable. It was a shame that the complimentary mineral water and the used cream for coffee or tea in the minibar were not refilled. The breakfast buffet is beautifully presented, leaves nothing to be desired, and tastes delicious. The modern wellness area is simply fantastic. The staff could be a bit more approachable, provide more information, and ask about guests' wishes. We felt very comfortable at the Pupp; many thanks to the entire staff!

Dusty hotel with snooty employees, without room service

Even its huge property and there were wellness spa There are a lack of offering drinking water The only provide the room with one sparkling water bottle in check in