The room was standard, clean. The bed, bedding and linens were ok quality and comfortable. The balcony looks at the back of the Castle, not a great view but ok. The location is not close to anything but the tram. The check-in staff was just plain standoffish, we were standing waiting for our turn, 1 agent was busy and the other wasn’t even caring we were there. After waiting a while realizing he had no plan to engage with us we approached. The look we got from the employee was sort of like if we were there soliciting. Took forever to scan IDs and barely said anything about hours, services, where anything was, wifi password, or anything! Just handed off the keys and went off to look at his screen. He could definitely use a refresher in hospitality or just basic courtesy/manners. On the other hand, the lady that cleaned our room was super nice and obviously very good at her job. The hotel is old and quite dated, it gives the impression it’s made an effort to keep up the maintenance but still it’s not even close. Also there are zero perks in the room, I’d say just basic things like coffee, tea, water boiler, and the mini fridge barely cools, stuff inside looks ancient. It’s a pity the lack of attention to details and mediocre employees spoil the rest of what the hotel has going for it. Overpriced for what you get.
