Check-in saatinin üzerinden yaklaşık bir saat geçmiş olmasına rağmen odamız hazır değildi. Daha da kötüsü, resepsiyon bize oda anahtarını verip odaya yönlendirdi. Odaya çıktığımızda kapının açık olduğunu ve odanın henüz temizlenmediğini gördük. Tekrar resepsiyona döndüğümüzde sadece beklememiz gerektiği söylendi ve yaklaşık 1,5 saat daha bekledikten sonra odamıza girebildik. Toplamda yaklaşık 2,5 saatlik gereksiz bir bekleme yaşadık. Her otelde aksaklık yaşanabilir; ancak bu süreçte ne samimi bir özür dilendi ne de yaşanan mağduriyeti telafi edecek herhangi bir jest veya ikram teklif edildi. Misafir memnuniyetine verilen önemin yetersiz olduğunu düşündüğümüz için hayal kırıklığı yaşadık.

Fabulous comfortable stay with very helpful staff Continental breakfast had a great choice including delicious pastries and great selection of fruit Lovely restaurant opposite for an aperol and limoncello spritz Bus to Taomorina was easy to use and only cost 2 euros. Taxi back was 25 euros but worth it so you didn’t have to walk back to bus station. Would recommend

Overall we enjoyed our stay at this hotel. The location was great & the room was lovely however staff were indifferent - often talking loudly amongst themselves unaware of guest presence - this was particularly noticeable in the breakfast room which wasn’t a relaxing experience.

Good location, steps from beach access, shops and restaurants. Garden view balcony includes train, but they did not disturb our sleep. Soundproof worked. Off site parking about 300 meters, nearly flat side walk.

Great location. Friendly staff. Clean room.

Rum är OK, personalen var OK, Frukost den är fika mer än frukost, balkong är OK men tåg trafik var mycket svårt o sova

Nice sized room with refrigerator and a terrace. Good bathroom with big towels! Many and comfortable pillows. Only thing is that the bed is hard and as normally down i Europe they don't have mattress toppers. Breakfast had a lot of cakes and unhealthy things. The juice was so sweet we could not drink it. But there was yoghurt! Wished the hotel had been closer to the Supermarket. The hotel staff was nice. We had a lovely cat family outside our terrace. That was the best thing with this stay.

We enjoyed our stay and the big balcony outside our room. The breakfast was wonderful and the staff was very nice and helpful. We had some difficulty accessing internet in the room.

Hotel was clean . Breakfast was the best so far. Breakfast staff & cleaning staff were so kind. Reception many different we’re soo kind. We had a dental emergency while staying there. A lady at the front reception (I think she was the owner) called a local dentist and explained my husband’s pain. We were able to see the dentist immediately. We had to cancel our trip to Palermo and stay there an extra 4 days. The entire staff treated us so well. Asking how we were doing every time they saw us. Definitely felt like family to us.

Ras

Not scenic.

Room was not like photos. The bathroom and shower was undated and dirty.

The owner was very accommodating to us being from US

Excellent hotel! Friendly and helpful staff. Right across the street from the bus Etna Trasporti. Easy to get to sites and boats.

The property is in a great location, was clean, and provided a very good breakfast. Unfortunately we had issues with our room but the staff did graciously move us to another room.

Super Lage ,

very clean, friendly and helpful staff

Ok 3 star hotel. Property was old but well kept. AC couldn’t keep up with the high heat outside. Very good breakfast spread. 15eur/day parking at 5 minutes walk, otherwise street parking in front of the hotel but meters did not work with credit card (also 15eur/day). Private hotel beach across the street (not free) with free public beach right next to it.

Great place

Great location with nice beach across the street. Room was big, clean with big balcony. Delicious breakfast, a lot of fresh, local fruits. Enjoyed the stay