การให้คะแนนและบทวิจารณ์โดยรวม Pepperclub Hotel

Great location. Luxurious accommodations. Excellent staff

Really spacious wonderful rooms in the centre of town. Excellent breakfast buffet with made to order options.

Purely a gem. I was concerned about staying in a hotel in the Bo Kaap area. Everything was terrific beginning with the staff that couldn’t do enough for us, the room was large and very clean and comfortable. The bed was very comfortable as well. The area was quite convenient for restaurants and activities. The area was quite safe for Cape Town. Breakfast was yummy. There’s also a shuttle to the V&A waterfront. We will be back soon!

As a solo female traveler, my #1 priority is safety. I do my research - I wanted to see a lot of things around Cape Town. This seemed like the perfect spot, even though it is 1 block from Long Street. I liked that they offer a shuttle to V&A - it was great. They also have a shuttle to Camps Bay. The day I wanted to go to Camps Bay, I put a Do Not Disturb sign on the door & left. The shuttle was 20 mins late, so I decided to Uber & take the shuttle back from Camps Bay in the afternoon - I communicated this to the staff very clearly & it was understood that I would be coming back on the afternoon shuttle. The shuttle did not arrive at the pick up spot I was told to go to. After waiting 30 mins in a dark parking garage, I called & the Manager told me the driver didn't see anyone (I was 10 mins early for pickup) - the Manager told me in 3 follow-up calls that they were sending a car (different cars). Nothing ever came. Finally, I went to the curb and paid cash for a ride back to the hotel. Upon entering my room, I could see that someone had been in my room. The Manager said that didn't happen. When I pushed the issue, he showed me a line by line print-out of all the digital logged enters/exits from my room - many of which were from times that I was not even on the property (I showed him my Uber schedules). He had no explanation - he Gaslighted me like I just didn't remember, or as if I didn't know when I was at a restaurant having dinner. NO RESPONSIBILITY OR CONCERN. SO UNSAFE!

I really liked the hotel. Central location near Long Street og Bo-Kaap. Very friendly staff. Nice room… Only complaint is the pool. In many pictures you see a hotel pool, you have no access to. It is a private pool for the penthouse suiite. The hotel pool is very basic nd freezing on a much lower level.

Overall nice property and conveniently located!

Great location, friendly staff and tastefully decorated.

it was good. some staff were amazing. breakfast staff not so much.

i like everything! great breakfast and the shuttle was always on time

Very nice staff. Good breakfast

Hotel is mooi en net, het restaurant was heel goed. Vriendelijk personeel. Omgeving is misschien wat minder, afhankelijk wat je zelf zoekt. Vlak bij Bo kaap

Did not like the location.

The hotel is a great place to stay. Staff are very professional. Very good service from checking in, having luggage deliver to your room, room service, breakfast to checking out. Will definitely use this hotel again. Keep up the good service.

The day time staff was excellent . The hotel lobby and restaurant itself were clean . There was a roach in the bedroom and the restaurant bathroom .

terrible staff

Hotel excelente - ótima equipe, muito gentil e prestativa. Muito confortável e bonito. O único ponto que falhou: falta de um sabonete no box, as camareiras só colocavam um na pia, tínhamos que levar para o box e trazer para a pia. E um ou dois dias não colocaram as toalhinhas de mão.

Great location clean friendly staff

フロントは豪華だが部屋は古さを感じた。 この時代にベッド周りにコンセントなし。 安くなければ、次回は考える。

Expect to hear the music and crowds on long street.

Our stay was good, except that the door to the room and the bathroom were banging so it sounded like it would burst apart from that everything was fine, breakfast ok staff ok