Excellent helpful staff at reception. Clean & comfortable room. Excellent breakfast

We were in assesibility room 301 and the bathroom was in poor condition. The shower flooded the entire room and did not drain. The tile on the floor and walls was in poor condition and appeared dirty/ moldy. In general the rest of the property and the bedroom were in good condition and this was a good prop with a good breakfast buffet and helpful staff.

This hotel is conveniently located near the airport with a shuttle service. The issue we had with the property was the noise. If you have a room above the outdoor terrace area, it is very loud. The rooms are not well sound-proofed. The hotel did its job, but it was rather underwhelming.

Poca variedad, alimentos fríos, no hay nada caliente a excepción de la maquina de café o el pan tostado.

The room had a coffemaker but NO frige. Breakfast was excellent

Das Frühstück war hervorragend und auch der Flughafen Transfer. Was nicht gut war, nach der Ddusche war das ganze Badezimmer unter Wasser. Wenn es wenigstens einen Schaber hätte, so könnte man das Wasser zum Ablauf schieben.

Nahe Flughafen ist der einzige Vorteil.

It has a 5 minute shuttle bus to the airport, which is nice.

Clean, efficient and comfortable

The drivers of Shuttle bus are kind and helpful.

El único problema es el aire condicionado en las habitaciones.lo dejan apagado hasta que venga el huésped y no es posible refrescar adecuadamente la habitación en el tiempo limitado de un sola noche.

Estuvimos alojados en el Holiday Inn Express Bilbao by IHG con nuestros hijos de 8 y 15 años mientras asistíamos al Open de Taekwondo de Arrigorriaga, y la experiencia fue muy positiva. La habitación y el baño estaban muy limpios, y todo el personal fue muy amable y atento. Queremos destacar especialmente a la recepcionista del turno de mañana, que nos atendió con mucha profesionalidad y simpatía. El desayuno tipo buffet nos pareció muy completo, con opciones para toda la familia. Como aspecto a tener en cuenta, la zona del desayuno es algo pequeña y, si bajas en hora punta, puede que tengas que esperar a que se libere alguna mesa o utilizar la zona de sofás. Aun así, la experiencia general fue muy buena y volveríamos a alojarnos aquí sin dudarlo.

All was well except for-the disappearance of the hotel airport shuttle upon our airport arrival. It is not well marked nor consistent about keeping a schedule. I would advise all tired travelers to take a taxi ( very inexpensive) and save yourselves the trouble of connecting with the “mystery “ shuttle.

Good for next day flight

Ideal and convenient for an overnight before a flight with a very useful shuttle bus.

Basic but very convenient to the airport for an early morning flight

Hôtel pratique car proche de l’aéroport. Cloison un peu fine donc on entend les voisins. Chambre réservée avec un grand lit mais on a eu une chambre avec deux lits. Il semblerait que ce soit un problème hotels.com

Great staff

Very friendly and professional staff. Great location, easy access to the airport.

We stayed there because of closeness to airport. Nice hotel , clean, nice staff. We had to leave to early for the airport to have breakfast. The restaurant attached to hotel was good for dinner. 3 of us 3 different dinners all good.