This property is not only far from a 5-star hotel standard, it’s a literal health and safety hazard. Upon checkin we are shown to our standard room, where we find dozens of ants crawling both in the bedroom and in the bathroom. We call front desk and they said they’ll send a maid to spray them… we return and there’s still ants but we’re exhausted at this point and let it be. We find the room to be too warm and humid and called again to ask someone to check our AC they said they’ll fix it on their end and to call back if any issues. We fall asleep due to our jet lag and are woken up at 2AM from the miserable heat. We call down to ask someone to come fix immediately and the guy says “Yeah I told you to call me back if any issues”. Anyways they finally send us to a temporary suite to sleep for the rest of the night. Next day we talk to the manager and explain everything who lets us to continue our stay in the suite (we only had 1 night left anyways). Even the suite is still humid and moldy in the bathroom area but at this point we’ll take it. On our last day, we check out and have a drink in the lobby bar before we depart, and there is a LIVE MAGGOT crawling on the seat. The waiter wipes it off after I say something (not sure if she actually understood what I was pointing at) as if no big deal. We were so glad to be leaving. I truly don’t know how this place became a 5-star hotel.