When I got the reservation I did not realize that there was nobody at the desk after 8 or 9, and they made me a nervous wreck that I would not be able to get in if I did not get there by 8. Then I got an email saying until 9 would be okay, but then I got another message saying I had to be there by 8. All of which made me concerned. As it turns out I got there significantly before 8 and the man at the desk was very pleasant. You should be aware that this is a walk-up to the second floor and there's no sign just their name on one of the bells out front. The place is very clean and the rooms are reasonably comfortable, but it has no aesthetics.