Prima hotel op een hoede locatie

We travelled with our family. Age ranged from 5 to 77. The hotel suited all our needs. A most helpful, caring and welcoming staff. Lots of activities for everyone.

Good hotel Great variety and quality of food Relaxing bar No need for card to open room door just wristband Staff excellent Room cleaning staff excellent Lifts can be busy

Essen perfekt, super Auswahl und hervorragende Qualität!!!Zimmer werden langsam renovierungsbedürftig. Matratzen könnten auch mal ausgetauscht werden. Starke Gebrauchsspuren aber deshalb wird bei der Qualität der Getränke und des Essens noch nicht gespart. All In würde ich nicht empfehlen, da ÜF-und HP- Gäste sich ebenfalls unkontrolliert an den Selfservice- Stationen bedienen können. Kleine Frustration bei denen, die den Service teuer bezahlen!!! Naja beim nächsten Mal zu überlegen. Gerne wieder aber höchstwahrscheinlich im Star Prestige und Halbpension

Excellent hotel.. went with a 7yr old boy who loved the pool areas.. very sad leaving. The quality of food from breakfast, lunch and dinner was always top class. Went all inclusive and brillant decision. Bedroom was spotless and cleaned every day.. Staff were always polite and very professional. Already looking to book next yr

Top !!

Excellent facilities and Hotel in great position with Great views. Service was excellent in all areas

Absolutely excellent. I would return and stay here again

The bad bits: Its a shame as I paid extra for a partial sea view. I could only see the sea from the balcony if I stood up and climbed on the wall as we were the 1st floor and the view was blocked by a platform. Also one night was ruined by a bunch of drunk golfing lads next door (of course the hotel isnt to blame). Due to it being an all inclusive resort, youll inevitably meet these kind of people... I found the pool area to be designed in a crowded way. The sun loungers are very close to one another. Also despite there being 2 kids pools, the kids overrun the other pool with the pyramid. For improvement, they should attempt to make one pool adults only. Another issue is the lifts. Due to many floors, everyone uses the lifts and so you end up waiting SO LONG all the time to use them and theyre always crowded. Theres 4 main lifts in total which isnt enough for a hotel that accomodated probably 1000 people. The good bits: We only had B+B but theres a decent variety for breakfast, inclusing fry ups a d healthy alternatives. Although pick the early slot as its very busy later. The hotel is very clean and the staff are incredibly helpful and friendly. Cannot fault the staff at all. The rooms are cleaned daily to high standards. The gym clean is decent enough but needs more benches!!! One isnt enough! The hotel has good amenities with 3 pools, a games room and also great location. Easy back exit on to the beachfront.

Really lovely hotel with amazing staff and great facilities particularly for the children with an incredible kids pool and kids club. The buffet restaurant had a fantastic range of food with lots of well marked options for dietary requirements such as vegan. Gym was well equipped and there were some nice activities arranged. The evening shows were fantastic.

This is a lovely hotel, located in an ideal place. Food was exceptional as was staff and amenities. We stayed in a star prestige room which was excellent.

Hotel had amazing sea views and was in a great location on the seafront close to bars and restaurants. There was a great selection at all meal times (we were half board but swapped dinner for lunch one day). Always lots of sun loungers available. Lots going on and the entertainment staff looked like they wanted to be there. The only negatives were the waits for the lifts and the dreadful pillows. We asked for extra pillows 3 times before we got them.

A very child-friendly hotel with excellent overall service. The property is very clean, and the staff are consistently helpful and accommodating.

Excellent property

Pour le prix payé j’ai été déçu de l’isolation phonique de la chambre. Autrement c’était bien. La literie était bonne et le petit-déjeuner très bien.

No kettle expected to pay fornyea and coffee in my room unacceotable

Lovely

Over het algemeen een goed hotel met lekker eten en vriendelijk personeel. De kamers zijn basic en het enige echte minpunt zijn de liften. Er zijn er maar 4, en soms is het erg lang wachten. Gelukkig zaten we op het 1e en konden we veel met de trap doen. Een pluspunt bij half-pension is dat je diner kan switchen met lunch. Dit kan handig zijn bij bijvoorbeeld de Teide by night tour. De VIP voordelen aangeboden bij Expedia (gratis fles wijn en 15€ resort credit) hebben we gekregen, maar hebben hier zelf achter moeten vragen. Indien je een huurauto hebt gedurende je verblijf is de parking van het hotel duur (10€ per dag). Maar het personeel is zeer behulpzaam bij het uitleggen waar je gratis kan parkeren in de buurt.

Very frendly stuff and good location

Hotel was welcoming and very clean Great breakfast Friendly staff Only downside was music from other venues going on very late go for a room facing away from Las Americas