การให้คะแนนและบทวิจารณ์โดยรวม Best Western Plus Huntersville Inn & Suites Near Lake Norman

Elevator was broken unfriendly staff there was a fire alarm smoke field the lobby traveled to the 2nd fl the desk cleared simply said forget it and just go back to the room.I had to call the fire dept to male sure the place was safe. Overall unpleasant experience

Elevator not working, staff refused to change rooms to accommodate elderly and handicapped saying they couldn’t because it was booked through a third party. Pool filthy and not useable , patio furniture still stored and full of mold in the pool pump house that was open with access to all pool chemicals. Clump of hair in bathtub and old soap wrapper. Toilet continued to run and flush itself. Fire alarm went off at midnight due to a microwave and staff turned off fire alarm.

Room next to ice maker, crazy...noisy all night unacceptable!

You get what you pay for here I like it but it’s in spots a little rough. But the price is right

Property is run down. Hotel listing had included room safes for valuables, but, that is not correct. There are no safes for your valuables in rooms. Hotel felt unsafe due to poor condition & lack of safes in room.

Room was very dingy and outdated, AC did not work properly, no tv remote for the tv. Wouldn’t stay here again

I reserved two rooms at this hotel for my family, and I have to say I'm sorry that we stayed here. The furniture in the lobby is old and worn out and needs badly replaced. One room has that smell you smell when your dog needs a bath. The other room had a large bug in it running on the carpet that my family killed. There is no soap dish in the bathrooms to hold the bar of soap, the tub stopper isn't connected to the bathtub as it should be. One room didn't even have a phone to call the front desk with. This is a very, very basic place and not as nice as most other places that I've stayed during my lifetime. The reason that I chose this place was mainly due to price, but the old saying of "you get what you pay for" definitely applies here. The pool is empty and when I asked the desk clerk why it's not in service, I was told they are trying to get it working, but no end in site as of now. I won't stay here again, and I wouldn't recommend it to others.

Older Property condition. Very basic included breakfast. Staff had trouble checking in guests with computer constantly rebooting.

Check in was quick.... they were very accommodating. Hotel is clean..

Outside entrances were littered. Carpet in room dirty. Tub very slippery. Morning front desk unfriendly and coffee machine inoperable. No coffee in the carafe and food had not been replenished. We left and ate elsewhere.

The stay here was very disappointing. The hotel advertised free breakfast, yet they ran out of waffle mix, bagels and yogurt. They knew the hotel was near capacity for the long holiday weekend yet did not plan accordingly. We stayed on the 3rd floor. The ice machine in the hall ran loudly ALL NIGHT long. The lobby was dingy and could use a really good clean. The carpet throughout was old and smelly. I didn't expect much staying at a Best Western, even one being advertised as a Best Western Plus, but this so far below standards to be extremely disappointing.

Breakfast was lame. Girl serving was rude and lazy

Paid before arrived, they over booked and gave my room away and canceled my reservation. Gave me the only room available which I was told was out

The breakfast was horrible--this was the worse thing. The hotel was very noisy at night. Generally, the room was old, and the bathroom, etc., was not well-kept. AC did not work very well either.

My room was okay…I was very disappointed in the continental breakfast. It probably would have been nice if the food was replaced as it went down. They stop at 9am. I went at 8:15 am and no eggs or sausage, waffle mix out and no coffee. I waited 20 minutes in a cup of coffee. And the breakfast area was not clean…food everywhere. I’m used to someone at the continental breakfast area looking after it and wiping down things as people make a mess but there was not anyone there managing it.

We didn’t have a good experience staying here and left early.

Very outdated. linens were dirty. Called front desk multiple times for assistance and they did not answer. Would not stay again.

Breakfast, no bacon, sausage, no forks, sorry for bad review.

It is pretty average for the price. The breakfast was so, so and the lobby furniture was a bit worn. We had a comfortable room, but it wasn't as clean as I would like. The sink part of the bathroom is very small. The staff was friendly, however, we noticed the front desk was vacant for long periods and we noticed guests standing at the desk for several minutes with no one coming to help.

Upon arrival, our phone did not work. We discovered that it was unplugged. We had no remote control for tv. I went to front desk for help and called the front desk an hr. after receivi ng no help. At 1030 p.m., we received a call tha they could come up to look for remote. We had been in bed for 1/2 hr by then. The next morning I went to desk and got a remote. The breakfast was terrible. No coffee, eggs looked like pancakes, waffle mix was limited, juice was watered down. Asked for coffee. Attendant came out with a carafe of cold coffee. That evening when we returned to our room, neither of our room keys worked. I went to front desk again. They had to rekey our room cards. There were only 2 threadbare towels in the bathroom. I asked for more towels and soap from the young man with a cleaning cart. He had no idea what I was saying. We had to use a translation program on his phone. We were very disapointed in our stay as were other travelers. Everyone that we talked to said that this particular Best Western was the worse one that they had ever stayed in. I am sorry for such a bad resonse, but we decided that we will never stay in a Best Western again.