Great staff, fabulous food, love comfy bed

Pros - clean sheets and towels, central, good shower pressure, they let us leave our bag there, breakfast included. Cons - desperately needs updating, room smelt of smoke, very limited breakfast, so noisy. I could hear neighbour's television word for word. Earplugs in from 4pm. Place just left me feeling "itchy".

Was very peaceful and the staff was very nice. I would recommend and I definitely will be going back.

Staff were excellent, very helpful and nice, room was good had everything we needed. Could do with a extra blanket it was cold and no heating

The two nights were great - there was some loud music the second night but it stopped at midnight so was able to get some sleep

Very helpful staff and good continental breakfast

Rooms super dated with mattresses that are clumpy. Very dated look. The upgraded rooms do not look like the picture at all. False marketing! On checking with staff that room type and decor does not exist. Breakfast super average. Boiled eggs and toast. Everything else processed which needs hot water. Bathrooms and room corner dusty and unclean. Radiators not working.

Very clesn

Friendly place but woke up at 3am with maintenance on a ladder trying to fix something, tv didnt work so changed room's and then half hour later asked to change again. Hair gel under bed wasnt mine and cleanliness definitely not great. Good location if you are parking a van though as carpark with no height restriction close.

The service was really good however the beds were so uncomfy and I didn’t sleep at all. Also the toilets are so loud that everytime someone in the above room flushed or showered it was super super loud. Pls replace the beds! The location and service was good overall.

The hotel was good, clean and comfortable, but noisy because of a Karioke club on Tuesday nights. There is no sign of eco awareness and indeed, coffe/tea was served in platic cups; not very good at all.

Staff very friendly, hotel clean, nice clean rooms, easy access to the town centre and railway station. Room was very warm ( due to warm weather) but fans were provided.

Fantastic food if you like an Indian, nice bar area.

We had a 3 bed room but was told it was only booked for 2 so had an extra £20 added on! One milk only and no reception around for more. TV not working in both the rooms we stayed in. In the 2nd room we stayed there was no bedding for my Daughter on the sofa bed. Coat hangers broken. TV not working in this room also!! The fan was useless.

Room needs updating especially as it states a superior double, obviously it's not checked over properly... Toilet didn't flush, ok if you had a wee, but a no.2, you'd be in trouble.remote for TV needs new a battery. Smells musty.

To be fair the downstairs area was very nice modern and chic, the upstairs.... Was like staying at grandma's, was clean and the bed was comfy but everything else was old, dated, and tired and a bit fusty, shower made awful noise. Carpet was all wrinkled= tripping hazard. The staff were very nice and to be fair u get what u pay for, would i stay again? probably!! just needed a bed and a quick shower no time for a cuppa or tv but was available in the room. Was close to station so very handy. Maybe change carpets and curtains and less lights in the room and remove wallpaper just stick to plain walls cheap fix will make it look better and brighter :)

Don’t be fooled by the opening picture, this place is like a mullet: business in the front (restaurant), chaos in the back (hotel). The restaurant photos are legit, but the rooms? Think student digs meet 90s time capsule. My room had... character. By "character," I mean the shower looked like it had seen some things, the toilet had trust issues, and there were crumbs under the bed sheets. Not on top. Under. Who is snacking in the bed linen? No lift, just stairs, so if your knees make that Rice Krispie sound like mine do, pack your climbing gear. Breakfast was a minimalist affair: white bread (nothing whole about it), a few pastries that looked like they'd lost the will to live, some yogurt, and hot water that already was tea. Fancy porridge? Hope you like it with a splash of Earl Grey. I stayed here for business, but if you're just after a bed after a night out and have low expectations (and a strong immune system), it’s probably fine. The Wi-Fi had commitment issues, it would connect for 2 minutes, then ghost me like a bad Tinder date. And the fan in the room? As helpful as a chocolate fireguard. Melts under pressure and makes everything worse. To be fair, the staff were lovely and the restaurant food was genuinely excellent, the kind of meal that made me forget I had to sleep in a crime scene.

Attentive and friendly staff. Historic building, lots of character. Breakfast was croissants, muffins, toast, juice and great strong coffee! The bed was huge and comfy, no street noise. Close to restaurants in town. Definitely recommend this hotel, it’s different and quirky with a big personality.

Friendly reception, even though I was late. Room was filthy, as was the en-suite. Carpet hadn’t been hoovered and there was no spoons to stir a hot drink.

Filthy hotel ending up leaving and paying for rooms elsewhere. Very run down and manager unavailable to resolve ussues