Booked and paid for a twin bed room and got something else

Clean rooms, onsite check-in was smooth and fast. Staff unable to advise if Sauna and Steam facilities were free or a fee needed to be paid. Evening Buffet had a good selection of local cuisine, unfortunately the breakfast was cold. I had sausage bacon and been and toast, when it was brought to the attention of staff, the provided hot beans in a small bowl, by which time the rest had gone cold. In the end i just had coffee and toast, this was at he start fo the breakfast buffet times (0630)

Overall, I had a positive stay. While the hotel may not be as top-notch as some of the major chains, it functions well. Despite the room high rates, it’s clear that some cost-saving measures are in place, for example, the juice served at breakfast was watered down and definitely not freshly made. The rooms are moderately sized rather than spacious, but housekeeping did an excellent job keeping everything clean and tidy.

The staff was very warm and welcoming and accomodated our requests. Breakfast was top notch. Akib served us and really appreciate the service.

Great hotel- clean, very comfortable bed, courteous staff & good options for food.

Staff were fantastic, really attentive and great attention to service

The staff was very courteous and helpful.

The breakfast was amazing and so good. The spa was convenient and 24/7 which was amazing for after the long flight. Service was great and very accommodating!! Very pleased with the stay

Very nice experience From housekeeping to food to service to spa all were fantastic.

客室は清潔で、従業員の対応も良く食事も美味しい。湯船もあり、お風呂に入れるのが嬉しい。良いホテルですq

We requested a room with 2 beds and got a room with only one bed which was a disaster. A request was made to check the reservation and provide the room as per the booking. The reservation clerk did not follow up on the request. Instead we were asked if he could charge extra for incidental charges. The room was much smaller too and not as per the reservation made. We got only one room key at the check in counter which was an inconvenience. The room key also provided access to the elevators and even when one of us had to use the lobby or the dining area, we both had to get out of the room.As we had only one key it could either provide power to the room or can be used to access the elevators. We will never stay here again.

I didn’t explore much other than in a vehicle but I found the place very convenient for everything

The property is located in a convenient spot.

No one resolve problem event after N no. Of followups

Good hotel

So far the best 5 star hotels we have ever stayed in. Every single staff member was so welcoming and accommodating to any requests. The best part was there was complimentary kids menu which made our mind into ease. The dinner and breakfast buffet was just superb. Can’t wait to come back for our next stay. I can’t think of any flaws because they exceeded all our expectations ⭐️⭐️⭐️⭐️⭐️

Great service from all staff especially Rajesh for taking care of us Saturday morning.

Ok

Lovely hotel very clean and spacious the rooms are extremely nice :) and well maintained felt very comfortable for the 2 nights I was there

When we were here with our guides, the service was amazing. The days that I booked outside of our tour however were bad enough that I cannot in good conscience recommend this hotel. An air handler had our floor flooded on the first stay. Drains were not draining in the room, and the overall room condition was subpar. On the tail end of our trip, There was the smell of mildew on my floor, and upon checkout the cashier tried to charge me for snacks that I had never touched (this was at 2am on the 5th of July). The only thing keeping me from giving a one star is that the service was very good on the days that our local tour guides booked and accompanied us.