Decor is very tired and plumbing noisy there was no mention of no lift but very helpful reception staff

Never ever deal with them again. Not helpful when in middle of chemo to be told can't cancel even weeks ahead. Know I will never try again

No air conditioner, need to mention if there is a heat wave. Everything is good

Stayed here while visiting a family member. Staff friendly and helpful. Room was clean but bathroom could have been cleaner. The bath/shower wasn’t working properly, you would put the shower on but the tap would also stay on. Beds were comfy and value for money. Needs a bit of an update but other than that would stay again if need too

Good service 👍

La chambre était covetable, un établissement assez daté, mais à l’Ordre et propre.

Perfect motel, would stay again.

Hotel too old, no elevator.

Staff very friendly and helpful, helped with taking case upstairs. Hotel not equipped for hot weather

Room was dirty, cobwebs and bugs in room

Very dated, bathroom had black mould on the tiles. Toilet was so close to wall, you didn't have much room. Toilet seet hit the flush every time it was open. When using the shower over the bath, the bath tap wouldn't turn off. Bed was a good size, but sheets did not seem fresh, they were creased as though they had been used. Many beasties on the window sill, I supposed can't be helped when window is open. Floor not that clean. Overall, wouldn't go back

5* Luxury from the moment you walk in. Great selection of restaurants and the pub next door is fantastic. The leisure suite is the best I’ve visited with a poor, sauna and steam. The gym is state of art. Surrounding area offers great walks and wildlife. Reception first class and the massage was amazing. Bargain find.

Reception not staffed until 2pm.

Friendly and informative staff on arrival. Basic but services close and easy to use as links to other parts of Southampton

Clean & comfortable room. Bathroom was fine, had bit of trouble with the shower. Right next to services so plenty of food choices. Good location outside the city centre. Park & ride 5 minutes away for concerts at Southampton football stadium. Check in bit late at 3pm. Top Tip: DO NOT put hotel postcode in sat nav, takes you somewhere else 10 minutes away! Put Rownham Services M27 West instead.

Excellent place to stay with amazing customer service.

Comfortable stay . Clean and tidy and close to services

Nice hotel, friendly staff, rooms could do with updating.

Clean room and friendly staff ..services nearby but not many open till late

When I arrived there was no water to the room at all. The shower never worked. Staff were friendly but useless