We stayed at Days Inn by Wyndham Maidstone from 25–27 June 2026 and had a very upsetting experience.
We were abruptly woken at 2:30am by a fire alarm and given inconsistent explanations (first an insect, later smoking). The lack of clear communication and reassurance left us feeling very unsettled, and we were unable to sleep for the rest of the night.
Throughout our stay, service was poor and disorganised. We had issues with a broken hairdryer, delays in getting it replaced, and repeated problems getting basic requests followed through. Promised goodwill gestures and a late checkout were not properly delivered or recorded, and our room was not serviced despite assurances.
At check-out, there was again no staff at reception for some time.
Overall, the stay was stressful and poorly managed, with repeated failures in communication and follow-through, which significantly affected our experience.