Overall experience ok, staff friendly but only one staff at the morning breakfast and have to wait for 20 mins just to order. Room was basic for Bannatyne standard. The standard double bed was very uncomfortable as it was combination of 2 beds joined together leaving the gap in the middle. Shower was flooded and toilet flush buttons not working properly. A bit dissappointed.

Good stay

Room clean and comfortable. Staff very friendly and helpful.

Budget hotel, clean enough and the staff were really nice people. Very helpful. About a £10 Uber ride from the train station.

Staff are fantastic The room was new, clean etc but poorly designed. No reading lamp. The lighting in the bedroom is awful. Whoever designed the room needs to go back to school! I couldn’t make the room cosy. It was all or nothing for lighting. I couldn’t read my book in bed.

Deluxe room it was not Small and tired

Nice, clean hotel

Thanks for the special room. It was lovely.

really clean room and helpful staff

Love it here thank you

No breakfast offered

Fine, if a bit "Partridge"

The food service in the Spa cafe and bar was poor. The staff seemed to be unfamiliar with areas of the job, attendance to potential customers poor at times, i.e, serving staff not behind the counter but in the kitchen area no means of calling them, e.g. a bell, ordered food detail wrong more than once, long waiting time for drinks and food. Observed servive staff handling unwrapped baked goods items with bare hands, not using tongs. Overall cafe service was poor.

Room was clean and comfortable

Did not have breakfast we were up and away early Bed was comfy, used a local pub for food at night 5 mins walk, The Sportsman.

Comfortable clean friendly. The reception staff were delightful and so very helpful

Check-in was good, but the toilet was a bit of a problem. The flush buttons didn’t work; you needed both hands and pressed both buttons to flush. I had to take a shower before going to sleep, and the water drained so slowly that I had to switch it off to wait for it to drain, afraid it would overflow. Standing in water was unpleasant, but the worst part was that I went to the receptionist to complain, and she explained that the flushes would be gradually changed throughout the hotel (I won’t comment on that). She also said someone would look into the water issue. After a long day at work, I returned and asked a new receptionist if the problem had been fixed. She didn’t know anything; no one had mentioned it before, and nothing was written in the book. She said she would speak with the manager tomorrow. (I was there for three nights, and no one came to fix or talk to me. I can’t understand how a hotel like this, without breakfast (I know I had to go to the spa), can have three stars. Unfortunately, it was the worst stay of the year for me.)

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.

The spa is in a different building and closes at 8pm at the weekend. Breakfast took 40 minutes from the spa restaurant, allow plenty of time. Fire alarm went off at 1.15am, no reason given when checked out. Rooms are clean with usual tea/coffee facilities. Large walk in shower. 7-8minute drive away from Durham City Centre.

Polite staff and clean room.