Check-in was good, but the toilet was a bit of a problem. The flush buttons didn’t work; you needed both hands and pressed both buttons to flush. I had to take a shower before going to sleep, and the water drained so slowly that I had to switch it off to wait for it to drain, afraid it would overflow. Standing in water was unpleasant, but the worst part was that I went to the receptionist to complain, and she explained that the flushes would be gradually changed throughout the hotel (I won’t comment on that). She also said someone would look into the water issue. After a long day at work, I returned and asked a new receptionist if the problem had been fixed. She didn’t know anything; no one had mentioned it before, and nothing was written in the book. She said she would speak with the manager tomorrow. (I was there for three nights, and no one came to fix or talk to me. I can’t understand how a hotel like this, without breakfast (I know I had to go to the spa), can have three stars. Unfortunately, it was the worst stay of the year for me.)

Pleasant spacious room with comfortable bed. Dated decor. Restaurant is across the car park in the health club not in the hotel itself.

The spa is in a different building and closes at 8pm at the weekend. Breakfast took 40 minutes from the spa restaurant, allow plenty of time. Fire alarm went off at 1.15am, no reason given when checked out. Rooms are clean with usual tea/coffee facilities. Large walk in shower. 7-8minute drive away from Durham City Centre.

Polite staff and clean room.

Very clean hotel with helpful staff

All as described/expected

The bed and pillows were extremely comfortable. Nice big room which was well furnished with everything you need.

Staff were very welcoming and also helpful over the phone.

Comfortable bed, decent size room but for the price it feels very tired , a bit worn as a hotel , tea and coffee provided but again for the price it is missing some finer details, better room decor, need biscuits with drinks . And maybe bottled water? , just a bit basic and defo not worth the price unfortunately.

Vomit stains on the carpets. Hadn't been cleaned up properly.

The hotel was quite tired and soulless. All the amenities (even restaurant )were across the car park at the adjacent heath club. Hotels.com gave the impression that use of the health club facilities were free, but there was a £15 charge. The reception admitted that this was well hidden on the Hotels.com site. The WiFi was non-existent. I could connect with the server, but it said that the server wasn’t connected to the internet. All in all, pretty below average. Also, after asking for my invoice, I found out that I could have saved £15 by booking direct with the hotel rather than using Hotels.com

Very clean room, very professional staff, good price. The paintwork throughout the hotel needs to be refreshed, and possibly the carpets. There was also a sporadic smell of drains from the bathroom

The property was easily accessible and conveniently located for the purpose of the trip. The staff were very helpful and friendly. The only issue I encountered was the bin men came to collect the industrial bins at 04.00 am. This was very noisy and woke me up. I spoke to management regarding the matter who did email the procurement team however I was told this could not be changed and they had no control over what time the bin men came. I find this poor control of contractors where the main purpose of the hotel is to provide a peaceful nights sleep.

Hotel sited in a retail park. Premium room at back very dark & cold, grey walls, no colour, curtains permanently closed, very depressing. Bathroom excessively hot, no thermostat on heated towel rail. Food options poor, dining room in another building. Poor value for money. Wouldn’t stay at a Bannatyne’s again. Disappointing for my partner’s birthday weekend.

Pretty basic

Hotel was clean. Nice shower gel and shampoo. Room was spacious. No air conditioning. With window open for air the room was noisy from the traffic until around midnight! Not ideal. Our room 39 had a very musty smell in bathroom. Imagine had had water issues in past.

Very pleasant stay. Good location for Durham. Reasonably priced with the option of leisure facilities.

Not really what I’d call a spa hotel. All the facilities are on the far side of a large carpark. You can’t even pay just to use the swimming pool, you have to pay the full spa fee. The staff are friendly enough but the building and rooms are pretty charmless.

No sign showing where reception is. Smell of drains in room. Toilet flush not very effective. Untidy wires hanging from tv.

Pleasant one night stay in the area seeing friends. Hotel nice clean and comfortable bed