Struttura a dir poco fatiscente. No frigo. No bollitore. No zanzariere. No miscelatore dell'acqua calda nella doccia. Stanza piccolissima per 5 persone. Il personale anche se molto gentile non parla 1 parola di inglese. Nessuna informazione sul luogo. Inoltre c'erano molte formiche in stanza. L'unica cosa veramente brlla é la terrazza sulla laguna ma la struttura é un pò decebtrata rispetto alle altre. Il prezzo è troppo alto rispetto al nessun servizio offerto.

Es una porquería de Hotel. La ubicación es buena pero tiene 50 años que no le invierten al hotel. Y las instalaciones estan terriblemente mal. No te dejes llevar por las fotos de Internet. Es una estafa.

Alberca no muy grande,limpia,con una vista de la laguna excelente.estacionamiento muy bien

Love this place . Epic views , jump into cenote Esmeralda right off the dock . Take a boat tour from the friendly staff that operates via the same dock . Sunrise and moonrise over the lake was incredible and worth setting alarms for . A/C worked well and maids cleaned the room sparkly clean . Building is old so there are parts where tiles are loose but that comes with the territory being oldest hotel on the lake. Overall it was an incredible stay and a hard place to leave. I hope to return but we will have to get the private cabin that doesn’t have a drop off the porch as we will be returning with a toddler next trip .

The hotel has a marvelous view from its prime location. However, it is in desparate need of repairs and maintenance. It is not as represented online. Steps were broken Room door is flimsy. This location should be removed from Expedia listing. It is an abandoned property as an online search will verify.

The Hotels condition has not been maintained and the restaurant and bar were closed. The pool was also in poor condition.😞

Servicio muy básico Le falta mucho mantenimiento a todo el conplejo

El hotel es una pocilga si pudiera le daba 0 estrellas el hotel está en pésimas condiciones, sucio por todos lados el restaurante no tuvo servicio no tiene ningún servicio de hotel, está mejor los hostales. Para el precio y por haberlo comprado por medio de expedía, pensé que estaría mucho mejor. De hecho cancelé la última noche porque me pareció un robo la tarifa para lo que ofrecen. Expidia por favor sáquenlo de su página.

Las habitaciones están descuidadas, al hotel le falta mantenimiento y el personal cero amable.

The room was very clean. Loved the view we had of the lake. Great location, but hotel was run down and restraunt was not open a great deal. Had to order puzza for dinner as nothing close by to eat

El personal fue amable, el hotel está viejo y descuidado

Solo es un hotel antiguo y no tiene mucho espacio para nadar en la laguna plus tiene un cenote en la laguna

La vista muy bonita, pero las habitaciones están descuidadas para el costo

Three towels for four people, no air conditioning, no TV, no minibar, no hairdryer, no bedside tables, only one electrical outlet. The beds were comfortable and clean, the cleaning staff was attentive and very friendly, and the exterior was pleasant. The restaurant staff was inattentive and the service was very poor. No menu items were available, the coffee tasted like it was from the previous day, and the chilaquiles were tasteless and fried in very rancid oil

El trato personal de lo mas amable nos ayudaron todo el tiempo en nuestra estancia saludos muchas gracias

El personal muy amable y la vista espectacular de la Laguna Cerca del centro, con estacionamiento

El hotel es bonito, está bien ubicado, bonita alberca, sin embargo si le hace falta una renovación, ya es viejito, si vas solo a dormir y bañarte cumple, la atención excelente, el personal muy amable.

Bien en general un poco anticuado

Se nota la falta de mantenimiento.

Everyone I encountered was very friendly and willing to assist us. We had breakfast one morning. It was delicious. Those chilaquiles continue to be as good as 2 years ago when we visited for the first time. Thank you all.