We stayed for 2 nights at Jetwing St Andrew's and overall were happy with our stay. We were upgraded on arrival to a large room, with a huge comfortable bed.
The hotel itself is old and you feel a great sense of history. The bar is a great place to relax with a roaring fire and great tunes being played. There is an extensive buffet dinner offered every night which is reasonably price but there are plenty of dining options elsewhere in town.
The gardens of the hotel are lovely but quite small, but even so you can spend some time enjoying them. The hotel offers bird and frog tours with their resident naturist.
The staff on the whole are good and helpful. We did have a problem in that they forgot to pack us breakfast for our early morning trip to Horton Plains. This was incredibly frustrating as we said it's fine not to have food, that we did not want it as we were in a hurry and asked just to be provide with some bananas. We waited 15 minutes for the bananas to find a whole packed lunch provided which we stated at least 3 times that we didn't want. As a result we missed the sunrise that we had got up for and also the unobscured view from Horton Plains which was our whole reason for staying at the hotel! The duty manager was just not listening and more concerned about providing what he was supposed to than what the customer wanted!
The location of the hotel is a bit of a walk into town if you are venturing out but you can cheaply get a tuk tuk.