Need Renovation , Need to hire more staffs , Boot restaurant have very good food and very nice service.

The current owners have only had the property a short while hence my poor comment on decor and maintenance. They are renovating the property however the staff were very polite and helpful. Our en-suite rooms although dated were clean. The beds and bedding were clean and very comfortable. Breakfast was very good, ample choice only negative comment I can say is ceramic mugs/cups would be nicer than the ones provided. We wish them every success.

The hotel was fine but very tired and basic. Fine for an overnight. Breakfast was offer for 15 and over priced. It was again fine, but no coffee or hot water was available. Staff were friendly and pleasant. Bit of an odd mix. Fine for an overnight stay or airport stop off but I’d not recommend the breakfast purely based on cost.

Unclean room, no fridge eventhough the booking stated, booked a double room and was placed in a single room, TV barely worked just showed static all the time

Pretty shabby stay. Extremely helpful receptionist. But the hotel needs a lot of work to get up to a reasonable standard.

Staff were amazing, loads of parking and lots of options for dinner

For the £ very pleased, it’s a beautiful old building but with that high maintenance, and building looks tired in places. But clean, staff friendly, free accessible parking was kindly given an upgrade as booked wrong room, very quiet. I would use again as a quick overnight stay around work.

Very poor quality Hotel. Very dated look and feel, smell of paint throughout, poor flooring and decoration. Windows wouldn’t open in the room, Would not recommend if travelling to Birmingham.

Nice hotel. Can’t complain. Very quiet

Parking ideal. Plonking new furniture in a room with very shabby decor, woodwork etc. doesn't cut it for me. I booked the double room with shared bathroom however the photos did not represent the room at all, the same photos were used for the double room with private bathroom. I was taken to my room up a very shabby steep staircase.

Welcoming receptionist, easy parking, quiet room

They only have one disabled parking bay, even tho they could have quite a few.

Easy Parking

Clean room nice staff

When we got to the hotel and checked in at approx. 9pm we were shown to our room only to discover that a tradesman was still working on the tap in the bathroom. He hurriedly tried to clear all his tools and equipment out of the room while the hotel receptionist said "I'll give you another room". He said no, i'm just going and so we got put in that room. We went in the bathroom and there was caulking on the floor and the smell made me and my daughter sneeze. The side bath panel had extensive water damage and when I had a shower, water leaked from the shower screen down the side of the bath and onto the floor, creating a very large pool of water. The cold tap in the sink, it didn't matter which way we turned the tap, it didn't fully switch off. The bunk bed in our room, had a couple of slats missing from the top bunk and one of our daughters said she could feel the springs that were in the mattress on the top bunk, so both my daughters slept in the bottom bunk together. There was no hairdryer in the room, there were only 3 mugs in the room for 4 people.

The room was a bit tatty, needs updating and decorating, carpet was stained but clean, large comfortable bed and fridge in room, which was useful. The staff were very helpful, showing me to my room and completing the parking online form to register my car for the carpark. Its a pity the new owners no longer allow dogs in the hotel. I would return if they reviewed their policy.

Chose this hotel as it was in range on the NEC whilst we stayed overnight for Crufts and was very reasonably priced. Room size was decent, beds were very uncomfortable - could feel every spring and hardly got any sleep. I would have changed rooms but I had seen there were similar reviews about this. Rooms could be updated as the wallpaper was coming away, there were holes in the carpet, sink taps were a struggle to turn on/off and the lock on the inside seemed a bit worn. The walls were thin and could hear music playing until late (think it turned off around 10pm but couldn't tell as we had the TV playing). Can't fault free parking and free breakfast. I only grabbed a couple bits as needed to leave early, but the spread looked decent. The staff were really lovely and accommodating and I liked that it was a 24/7 manned reception as you never know when you'd need something. Simple amenities such as a water fountain in reception would be a good addition. Don't think there was a phone in the room to contact reception, unless it was hidden away somewhere. Overall, basic but very decent for price paid and proximity to major events. Amazing staff but hotel rooms need a revamp. Perhaps bring a thick blanket so you can use the duvet as a mattress topper.

Under very recent new ownership. Very happy to see this hotel back under new ownership. It will clearly quickly get back to reaching the excellent heights of its past ( prior to a disastrous short period of management by the OYO group) The new owners have by already begun to make significantly great progress with the food back fresh and available in restaurant and bar again. Plus the bar back to good welcoming and inclusive operation again. ( welcoming local customers) . Work is well underway to bring the rooms back to their previous standards. My double was very comfortable and had all I needed. The staff were welcoming helpful and very professional. Very happy to return when next visiting the area.

On arrival was meet with a smile and asked how we were and once checked in was shown to our room and said if we needed anything not to hesitate to ask , The room was very spacious and clean , we didn`t eat there on this occasion but what we could smell coming from the dinning room was amazing . Would happily stay there again .

The room had halls by the skirting boards. The heating wasn't working when we got there but they did put in the a new heater bed was too soft and was a small double not a normal double. Got water took ages to come through to the bathroom. We had 1 chair in the room and a small round table which was just big enough for the kettle and the cups and the chair was a plastic chair. Nothing like the pictures what was shown when booking. We paid for the breakfast but didn't actually get any breakfast wasn't enough enough when we waited for 30 mins and only brought out a plate of about 8 sausages on it. Took a few days to actually get a refund after plenty of phone calls.