The radiator had pink dye down it, which was also found on the "clean and fresh" towels. I was asked to pay a £100 sercurity fee upon my arrival as failure to do so was going to prevent me checking in. This was not stated on the website at all when I booked my stay. Reception staff were adamant that it was on the website but no matter how many times I told them they were having none of it. Even the guests checking in after me were shocked so there's proof it wasn't just a careless mistake and misunderstanding of my own. There is actually 4 blocks to the hotel each of which has a different door posing a security risk!! Found a slug in my bathroom and crack in the freshold slabs of the bathroom. There was a dent in the floorboards under the carpet near my bedside table which could have caused me to injure my ankle and/or foot. The view from my window was someone elses back garden that could be accessed by others (so much for privacy when my room and bathroom window is literally in someone's garden). I would never ever stay here again. You get one pillow that you have to fold to get a decent night sleep. The duvet is as thin as anything. Beds are hard. Carpet is outdated. Don't stay here I don't recommend unless your desperate and beware they ask for a 100 pound sercurity fee upon arrival and you get this back 3 to 7 days after checkout which I'm yet to see if I even get back. Appalled is an understatement.

Generally it was ok and staffs w

Better stay, nicer room and better bathroom

More quiet stay this time but the bathroom was so small unable to sit in the toilet, and the shower water pressure was so so bad

Reception members morning and night both were excellent.

Okay

Pleasant stay

The room was clean but unfortunately the tv was green on every channel and the toilet would not flush so had to keep filling up the kettle to pour water down it. Would be nice to have a hair dryer as well.

Yes clean room and staff very friendly central to everything and very good location with getting to central London

The staff its so friendly, everythings must clean and amazing place.

I made my reservation on online with the room of my choice, I went down there hoping to stay in the room which I paid for , surprisingly they gave me another postcode, hotel and totally different room. Very dirty and untidy. I have no option than to leave room the same night that I meant to there to have some good rest. Very deceiving , I’m totally disappointed, will never recommend

掃除も行き届き室内な清潔。

Very busy area, clean room. Neighbours were very loud būt service and room were pristine. Reception all very friendly.

room was newly refurbed and was spotless front desk was very helpful only negative was their house policy of demanding £100 deposit

I was sent to another hotel when I booked here. It was a 10-minute walk from Britannia. The second reception I arrived at then directed me to a room in a third building. It was not worth the effort! The room was OK but full of the scent of weed from outside. Staff were polite but hardly friendly and frankly I felt like a burden! The shower wasn't great either. I appreciate it's a budget hotel but all in all, I won't be going back.

Good Staff

Excellent staff

Si, habitaciones limpias y el personal muy atento

My room was clean, bed linen clean, towels clean, bathroom clean. Mattress was firm, no dips. Furniture a bit tired, but what are your expectations of a private hotel at this price? Mine are a clean and secure place to kip. Got that, with helpful and polite staff, well-lit courtyard and 24h attendance. I would stay again.

When we arrived I discovered there is no car park. There is a couple of spaces out the front. I asked at the front desk and after taking £100 deposit (2025!!) I was then informed that we weren’t in this hotel, apparently it’s OK for them to just have another hotel on the other side of Ilford and put you in that hotel. There was no mention of this in the many emails the hotel sent informing me of how to check in and the need to pay £100 deposit at check in. As I was in London for a concert I didn’t have time to argue so I took the postcode of the new “hotel up the road”. This took us to a petrol station on Ilford High Street. The “hotel” is actually serviced apartment’s. There is no parking. If you are very very lucky you will get on the side of the road. Otherwise it’s a shopping centre car park near Ilford tube which is then a 20 min walk back “hotel”. We went up to our room, past the shared kitchen with someone cooking a curry and past the bloke who had his flat door open sat in his pants on his bed. Our room was basic. It was clean. The pillows were pointless. The mattress was about an inch thick. Duvet I think they forgot the duvet part. Bath towels large enough for a toddler. The room was incredibly hot. The windows are about as soundproof as cling film. The room is on a very busy London high street so is very loud. Lesson learned.