If you have any special requests dont rely on third party bookings to pass on those requests contact hotel directly. I requested twin room but was given king size bed instead.

This is the harshest review i have left, and there were pockets of great customer service from the reception team, bar staff were nice. We had an issue with scalding water, reported and emailed in and have had no response a week later. Serious matter. Nice pool, heat treatments etc.

The pool and breakfast was good. The dinner was ok except the lack of menu options on the more popular items

I was gluten and dairy free. The buffet was labelled up with allergies on it. Had to ask for gf bread and df milk as was not available out. The spa was fully booked , so didn't have one. Pool was usy most of the time not matter what time you went. The hot tub had way too much chlorine in it and stung the eyes. Restaurant and spa staff were very good. Front desk was hit and miss. The room was decent , the only problem was there was two alcoves that were slanted, one above the bed which I kept hitting my head on. I'm 5ft 1 and the other was over the desk where the TV was and tea / coffee facilities which my husband kept hitting he's 5ft 8. Also trays from room services were left in the corridor for hours. Don't know if they were short staffed.

Swimming pool was lovely, jacuzzi wasn't working though. Clean room, fresh towels everyday. Wifi was a bit hit and miss 😳

Some spa facilities were out of order

Lovely stay

Staff were friendly, room was clean and the pool was lovely and warm!

Room was lovely, a lot bigger than expected. I only slept there, I didn’t eat or use the facilities so couldn’t comment on that side.

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The room was tiny, with no heating in the bathroom (there was a heated towel rail but the electricity had been cut off to it), and when we arrived, we had to ask for more towels and hangers as there was only one hand towel and one shower towel and three hangers. We couldn’t book any spa treatments because there weee no staff.

Great size family room. Staff were very helpful and the swimming pool area is fantastic.

Good value for the price

Hotel itself was grubby, the bathroom dirty, kettle mouldy, the chicken was pink and undercooked, ridiculously expensive for what it was, it was dated and just generally not worth it.

I bookeda larger room thinking it would be more comfortable alas, it wasnt... simply 2 single beds pushed together.. may have well as slept in a single bed..

Stayed in 'executive' room, but this was far from executive. Decor, carpets, bathroom all dated. Would have been a nice room in 1985 maybes. Room was also freezing cold with one slim radiator heating a substantially sized room. Gym and spa were just as dated. Very small gym with limited equipment and poolarea was no better. Restaurant- Ordered half a chicken and chips,which took nearly one hour to be served. What was served was 2 chicken thighs, one of which was undercooked and pink red throughout. I left this thigh for obvious reasons. Asked if the meal was ok, i explained no as the meat was not properly cooked. I also asked if it was infact half a chicken as there was no breast. To my astonishment, the lady said they had changed suppliers and only supplied with 2 thighs??? Never again will I stop in this hotel.

Arrived at 3pm to be told the pool wasn't

nice room, nice staff but restaurant meal in the evening was poor, didn't bother dinning the next night went out. Spa was dirty from number of people using it could have done with someone going round cleaning through the day.

Lovely staff, great facilities and yummy breakfast.