The room was clean and the staff friendly. I probably would not come here again mainly because they do not serve breakfast. Their website states that breakfast is made to order and I recall seeing it on the expedia page but then was notified a day before about where to go for food instead. I asked on arrival and they have not served breakfast in 3 years. Inconvenient but not the end of the world. The shower had someone else's soap in it and the body wash was never renewed after use. The window could not shut fully and let a draft in. The room has blackout curtains but the hall light shone through under the door. The toilet flush button is broken and would often keep flushing. Overall this place is what it is and its a bed to stay in for a short period. One or two things is not that bad but alot of small things are just a bit irritating especially when there were so many good reviews previously. I would have fed this back on leaving, however there was no one at checkout and a note left saying to leave the keys on the counter.

This is a wonderful boutique hotel. Clean, cozy and thw bed is so comfortable. Definitely will be back here on my next trip to Harrogate.

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The room was clean tidy and nicely decorated. The bed was really comfy. It was really quiet. The temperature was easily modified. The shower and toilet was spacious and clean. It was easy to get in and out.

Large room beautifully clean, thankyou for letting me check in early. We really enjoyed our stay

I highly recommend the Grafton. Friendly welcome, I had a meeting in the town the next morning an they gave me a car parking pass so I don’t not need to move my car. Room had everything I needed, spacious and very comfortable.

Yes

Excellent room. Cosy. Nice snacks.

Room was lovely, bathroom clean and the bed was comfortable

Our room was beautifully decorated and very clean. Bed was really comfortable tho pillows were a bit soft for me, but that's a personal preference and I didn't ask for a change. We managed to park outside hotel on the street, so no issues there. Only a five minute walk into town centre. Great location, geat hotel. Thank you 😊

Lovely welcome when we arrived, beautiful room. Super clean. Best bed we’ve ever slept in, had a wonderful nights sleep. Will definitely stay here again. Thank you for your hospitality.

A very good location & excellent comfort

Asked about early check in, some could enjoy the full day, or at least drop our bags off, no reply. No one available when we arrived, just a note with phone numbers to ring. One number they’d provided didn’t even work and there was no answer on the other number. I left a message about dropping the bags off but never got a call back. When we did call back later in the evening we felt like we’d done something wrong by ringing the bell for attention. Again, no one there at check out so just had to leave the key on the reception.

Effortless comfort, speedy and easy check in, fabulous room super close to everything the town has to offer. Highly recommended

There was no breakfast. No bar service as such. Mattress too soft. Pillows were down and too soft. Awful smell of drains in en-suite. Tiniest shower cubicle ever. Nicely decorated property. No one there at check-out. more like an air bnb that a hotel.

Lovely little hotel, perfectly located. Mark was a friendly host. Will definitely stay here again

Room was wonderful, window with fresh air was so appreciated as we were both recovering from being sick while traveling. Monica welcomed us with an efficient and informative check-in and shared parking details and recommended we visit the Turkish Baths, so we did! Great location about a 10 minute walk from most things. All in all, a lovely visit, and wishing Monica and co-owner all good things. If we pass through Harrogate again, there is only one place we will stay!

There were lots of nice little touches - like coffee bags not instant, decaf options, bottled water every day and not just arrival day, quality toilet paper, soft towels…. Plus it was a very confortable room.

Hi, my wife tripped on the slope between the stairs landing, just before the top floor. You really should either correct the slope or make it move visibly apparent, an accident waiting to happen. Apart from this small comment made out of courtesy, all was great, thanks, Danny

Lovely boutique family hotel. Great location and value. Had the best nights sleep in the top floor. Will be back for sure