It was nice place

Very good hotel in the city center

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Your parking management is quite messy. As your staff is not available to guide the customers. The hotel staff is more keen to please the cars of the people going to the bar or their own cars parked in the parking bellow. You advice on your site : voiturier service, no ... Personal, bar clients and other are priority of the staff. Your Bar service : good waiters but very bad Barman. A customer can recognize the type of licor, and do not appreciate when he spots that he was served something else.. That the batman laughes like "what ever ... I do not care!" Not having room service, for your hotel you can't be a 5 stars ... 3 tops Breakfast are good ! That it is true, but for early breakfast avoid servicing pastry from the day before (not crunchy and soggy) Also please advise the people supposed to help on cars parking, garding the entrance (in black suits) to speak nicely to the customers. Several times the tone and sentences like "wait where ever you want ... Until a parking spots is free", when I booked parking for my complete stay ... Is not the type of sentence that you want to ear. Some of your staff are very dedicated, but unfortunately some bad "talks" and "client management" by a few affects the perception that we can have of your 3 stars hotel. Also no guidance what so ever on the services of the hotel : pool, spa, dining options etc ... You are a fancy bed and breakfast. With a nice bar for locals, but hotel customers are clearly after

Great location

Very nice staff. Lovely hotel, modern rooms. Super quiet. Perfect stay

Wonderful, as always.

Nice boutique hotel good location. Large comfy rooms very spacious. Breakfast is good the young woman at breakfast is excellent. A little noise from the main road through to the room. Only first two bottles of water is complimentary. I thought they would give each day

I have stayed at the Graffit Gallery Design Hotel many times and am never disappointed. Great service, excellent breakfast, very professional staff. Returning again very soon.

Great staff. Front desk staff and restaurant staff fantastic. Wonderful quirky luxe hotel. Def recommend

Sehr schön eingerichtet Unterkunft mit nettem, zuvorkommenden Personal. Immer wieder eine Freude.

Es war alles wirklich toll, außer dass im Saunabereich keine Handtücher zur Verfügung standen. Auf Anfrage wurden dann aber gleich Handtücher gebracht.

Alles ok, aber die Services und der Lift sind sehr langsam, Kaffee beim Frühstück ungeniessbar, besser ins Kaffee auf der anderen Strassenseite ca. 100 m ab 7 Uhr morgens.

World class hotel….. The staff is friendly and has their heads screwed on straight…..Opa!!

The staff went out of their way to be accommodating!! Very nice rooms as well.

Wonderful location. Would do it again.

Das Hotel hat eine wunderbare Lage. Leider ist momentan das Café geschlossen, die sich zum schwarzen Meer von der obersten Etage ist. Fantastisch.

Excellent hotel, nice rooms, nice staff

It is a great place, comfortable, modern. Just one thing that in the middle of the night we heard a night club music heavy bit, not sure where it came from. Otherwise, all went well and their spa is great.

De los mejores hoteles de Bulgaria, cumple con los estándares que se piden para un buen hotel de 5 estrellas, algo difícil por esta zona, y con un desayuno excelente.