Love it. Our favourite theme park hotel

The property is very well presented. Very clean and the staff are very helpful and understanding

Soooooooo noisy - you can hear the people in the rooms next door talking - not because they’re being excessively loud but because the walls are literally paper thin. The staff are friendly and helpful. The sofa bed should not be used as a bed……. If you didn’t have a bad back before you slept on it, you certainly will once you have slept on it…….. Breakfast was very nice.

Room very noisy could turn off ventilation. Food average dont have the garlic mushrooms on bruschetta as was burnt and soggy! Cahrged for parking and wasnt added to receipt!

Staff were so friendly and nothing too much trouble. A beautiful hotel, lovely rooms and very clean.

The Staff were friendly and the hotel delivered on a good price and a nice room

Restaurant: Day1: very good service from the waiters. They all where looking proactivly if we wanted some additional drinks ore remove the plates. Day2: complete opositte. We had to call the waiter to remove the plates as they did not do anything for 30min. They took orders from the table next to us and left us sitting with empty plates in front of us with emty glasses. So service level depents on the team. Some are great "5Star" and some had some room for improvement.

The rooms are clean and spacious

I have stayed lots of times for business over the last year as its a lovely hotel with air conditioned rooms for a very reasonable price. I took my family last night for the first time last night as its unfair i have been to drayton manor and my children haven’t (the kids words not mine). Me and my wife have 4 children making hotel stays difficult, i thought i had got adjoining rooms when booking and after a phone call last week to check this was arranged, i was told there was none available and since i booked through a third party there wasn’t any available, bit disappointed we went to the theme park and decided to have 2 children each in our separate rooms! While checking in i told this to a lovely gentleman man on reception who quickly gave me another option they would upgrade one of our rooms complimentary so we could have a adjoining room and finish our day at the park together as a family at the hotel. 1 million % i will be stay there again both for family and for work purposes.

Loved our stay here, great location and

We had a nice evening meal and allergies were catered for very well. Enjoyed the free golf and the room was nice.

I love atmosphere, amazing place for families with small kids

Nice place to stay & breakfast is lovely

Too pricey for such a lame spot.

Thoroughly good stay from check in to check out. The whole hotel is spotlessly clean. All staff were friendly and helpful. Meal and drinks prices were reasonable for a hotel and of good quality. Beds comfortable and rooms well equipped. Peaceful setting and we loved the woodland play areas out the back.

Sofa bed was hard and lumpy and with it being pulled out didn't leave much space in the room, otherwise was really clean staff were friendly

Hotel was spotless & smelt amazing wherever you went. Close to the park - car parking £9.90. Room sizes bigger than expected & breakfast was lovely. Highlight recommend for Thomas fans

Very convenient for the park. Our grandson loved the Thomas theme. Couple of small problems with the room but someone came straight away when we called. Breakfast good. Interconnected rooms were really good. Crazy golf a little tired but free!

Very friendly and helpful reception staff and great entertainment for children outside in the evening. The children loved the outside play area and the room was big, clean and beds really comfortable. Would highly recommend.

Perfektly