All staff are very friendly and helpful. Reception in morning and evening shift (I remember only RUIT name) help me to call tour agents. Good location can walk to Plaza and near hotel have tradition food restaurant and laundry. Highly recommend stay this LP. I checked in 15-17 Jul 19 and check in again on 20-23 Jul 19 same type of room but I got smaller than 1st check in (as advertised) . And still wait Expedia replied.

Awesome friendly staff. Lovely hotel in the heart of old town. Highly recommend!

The hotel is lovely in the historic district. Very walkable. The room was lovely overlooking the courtyard. They have a nice lounge area and small restaurant. Breakfast was good each morning with lots of variety. The room was spotless. Staff were very friendly and helpful. I highly recommend and would stay there again!

El personal y la habitación perfecto

The staff is so friendly!

Property is old, but service is good. Even I have a day tour need to get out earlier than they breakfast starting time, they prepared breakfast box for me. Almost not staying at the room. So, good enough for me to just sleep.

Huone oli siisti. Henkilökunta ystävällistä, puhuivat sujuvasti englantia.

Nydelig opplevelse, rent rom og hyggelige personaler, frokosten hadde ikke mange alternativer men ellers bra

Clean room, amazing service, kind staff.

Execent location. Good and frienly staff

Room nice and clean Efficient staff who spoke good English Breakfast boxes available if early morning trips Water and drinks available free in the lobby Good location near to everything Breakfast good

Staff were amazing !!

Room was very clean and modern. Staff were great! Great location as well. Breakfast was also very good! I will definitely stay there again!!

Located right in front of Machupicchu train departure point. Breakfast was delicious and 24hr front desk with baggage keep service. Bathroom was clean and bed was comfy(pillow was too soft)

Very good

The room was clean and the staff was extremely gentle with us. The service in Los Portales is exceptional.

The staff was very kind. We had a good time. The shower was too strong ( we can’t arrange the power) That’s a little pity.

Room is clean but has bare minimum

Equipe impecável, quarto confortável, bom café da manhã. Guardaram as malas no hotel para ir a Machu Picchu e também por algumas horas após o check-out.

Equipe impecável, com muita atenção com os hóspedes