All staff are very friendly and helpful. Reception in morning and evening shift (I remember only RUIT name) help me to call tour agents. Good location can walk to Plaza and near hotel have tradition food restaurant and laundry. Highly recommend stay this LP. I checked in 15-17 Jul 19 and check in again on 20-23 Jul 19 same type of room but I got smaller than 1st check in (as advertised) . And still wait Expedia replied.

We had a very pleasant stay at Los Portales Hotel in Cusco. The location is excellent, within easy walking distance of the main square, shops, restaurants, and many of the city’s attractions, making it a great base for exploring. The staff were consistently friendly, welcoming, and helpful throughout our stay. The included breakfast was a nice bonus and provided everything we needed to start the day before heading out to explore. The room was comfortable, clean, and well-equipped, and we especially appreciated having a heater, which was very welcome during Cusco’s cooler mornings and evenings. The only issue we noticed was that the window in our room was positioned unusually low, which felt like a potential safety concern. Aside from that, we had a very enjoyable stay and would happily recommend Los Portales Hotel to others visiting Cusco.

Great property, great location Stayed for 6 nights with zero complaints

Everything was just wonderful. I do plan on visiting Cusco again and will stay at this lovely property. Everything was as it should have been. Gracias Por Todo, Cheryl

Great hotel

Great

Hotel ótimo! Clean room Staff Breakfast Shops nearby

Centric location, the staff is great, Julio was fantastic. We were treated as if we were VIP.

フロントの方の対応がとても丁寧でした。朝食のドリンク類が豊富で、コーヒーの飲めない私にはとてもたくさんのフレッシュジュースやヨーグルトドリンクなどがホントにありがたかったです。

Great location, good room, friendly staff

Love this hotel where is located in the city center.

Very clean roomy room and central to shopping and dining options. Staffs are very nice and helpful!

We broke a cheap glass that had some red wine in it, and used a bathroom towel to clean it up. They demanded 12 soles for both damages. Although not a lot of money, the principal stands, hotels should never charge for an accident. They ended up calling the room at nearly 11pm while we were sleeping to notify us they are charging this amount. Just crazy. I’ll never stay here again

Great stsff. We came in for two days, spent night in Agua Calientes, then came back for two more. Staff helped with tours. Will recommend to friends

Personal muy amable. Las habitaviones limpias y cómodas. Está súper bien ubicado.

The hotel amenities where on point, clean room, good breakfast and very kind staff. Julio was amazing in assisting us, he help my friend who got suck with altitude get better and assisted her with all she needed. The location is great, you can walk everywhere. I will definitely stay again when coming back to Cusco.

Fue una grata experiencia. El servicio tanto del personal del front desk como del restaurante fue excelente. Se dieron cuenta que mi esposo cumplía años ese día y lo sorprendieron con un bizcocho. El hotel en general esta muy limpio, tranquilo, cerca de todo caminando y el desayuno top! Lo recomiendo sin duda!

This is a nice hotel in Cusco with good central location. The room was clean & has good breakfast buffet. It’s only 10 minutes walk to main square so it’s not on a noisy area. Special shout out to Kris & Emilio in the front desk for all their help with easy check-in and check-out. They also arranged taxi for the airport upon my request. They don’t provide body lotion or shower cap in the bathroom so bring your own. Overall great stay and would come back again.

Clean and modern spacious room. I was very pleasantly surprised as with everything about the property

Me encanto el hotel , un patio Interior hermoso . las habitaciones siempre limpias .Buen desayuno . Excelente atención por parte de los trabajadores. Muy atentos a nuestras necesidades y muy amables tal es el Ejemplo : Jonathan y un señor muy atento en la parte del desayuno . Muy céntrico el hotel