Good hotel and location .Close to everything.I only wish that there were more signs/telling about the roof top terrace.I saw it 2 days before my departure (smoking allowed).

Limpieza Atención al cliente y ubicación .

Todo muy bien. Es una buena opción para visitar Madrid a pie y la relación precio calidad me parece adecuada.

Todo perfecto, ubicación limpieza, desayuno, el cuarto estaba bello, el personal muy agradable y el todoli necesario bien cerca.

Excelente servicio y ubicación

My favorite place to stay in Madrid!

Tive que ativar duas vezes as chaves do quarto, box de banheiro escorregadio, cheguei a cair, quanto ao resto tudo ótimo

Adiantaram meu checkin sem problemas e a equipe de funcionários foi super solicita , precisei abrir minha mala que emperrou o cadeado e o funcionário veio e ajudou. Hotel limpo e todo novinho. Voltaria outras vezes.

Todo súper

For a 4 stars hotel, this place failed every single basic amenities that you would expect from a 4 stars hotel. From broken safe, broken AC, leaking toilet to unsanitary shower. This hotel got everything covered. Never again.

I really appreciated the front desk team greeting guests so warmly upon arrival. The room climate control was also excellent and made for a very comfortable stay.

Good

Very comfortable room with nice shower and air conditioning. Walking distance to basically every thing for a tourist! Staff were friendly and helpful.

Good

Rentamos 1 habitación con cama matrimonial. Cuando llegamos no la tenían, (no entiendo para que nos piden escoger tipo de habitación si nos van a dar lo que quieran) y además el hombre que nos estaba atendiendo fue muy grosero, hasta que llegó el punto que le dije: oiga solo quiero que me den lo que pague, y me dijo que hasta el siguiente día viera si era posible. Me he quedado en ese hotel al menos 4 veces siempre muy bien, esta vez el servicio al cliente en mostrador pésimo y arrogante.

Todo muy bonito y limpio

Hotel nel quartiere Malasana, storico e ben tenuto, affaccia su gran via e consente di girare il centro di Madri a piedi. Ci hanno riservato una camera con terrazzino, piccola ma graziosa, ben tenuta e ben fornita. La colazione è ufficialmente nella top 3 delle migliori colazioni della mia vita: con molti prodotti e lieviti fatti da loro, qualità della materia altissima, varietà, angolo diabetici e gluten free, spremiagrumi automatico e centrifughe appena fatte. Super!

The hotel was excellent. Beautiful decor in the rooms and the staff was helpful. The only issue that I experienced was during check in. For some odd reason, I was not able to check into my room at the same time as my travel partner and we arrived together, and I made the reservation. I had to wait for well over an hour or more which seemed very odd and was rather annoying after a long flight. However, due to the great location I would likely stay again if in Madrid.

Great location, just off Gran Via. Very welcoming staff and the most wonderful buffet breakfast I have ever experienced. The rooms are updated, clean, comfortable and of reasonable size. The property is in the middle of a major renovation, so some floors are completely finished and other still need the corridors renovated. My only complaint was the hand soap was awful bar soap, no specific shampoo ( multi purpose body wash and shampoo), and no lobby water.

Everything Perfecto