Superb

Amazing: • food • room • facilities Not quite 5*: • location • service The hotel is huge and impressive, and the place is full of staff. But the service is variable. People really want to help you and some of the staff are super ‘on it’ and efficient. Others, not so much. When we arrived we were taken to the wrong room - a mistake with the number. Then the tv didn’t work. Coffee and tea machine means a kettle - no coffee machine. The hydrotherapy pool wasn’t working - when I asked, the staff member showed me I had to turn it on myself on the switch behind the plastic cover on the wall (where you’d assume public shouldn’t be flicking switches). We asked about an ATM on site and two staff members told us where to go, but there was none, which front of house staff confirmed when we asked. When a payment didn’t go through at the pool bar, later in the day a member of staff messaged me from their personal number on my WhatsApp. I had to tell them multiple times it wasn’t a good time to come to collect payment - and was it really professional to be messaging me from their personal WhatsApp? I had another message during the stay from another staff member also on their personal WhatsApp, and it just seemed a bit odd and not 5*. Also, what about GDPR? On the other hand, came across amazing staff too. The spa treatments were great, and the food! Note: the property is adjacent to the ocean, but there isn’t really beach access, there is a wall.

Great Staff! Thank you Arsalan at the restaurant for your great service! Best reception at the front desk. Smooth airport transportation arrangement. Great Property! Beautiful rooms.

Beautiful resort with luxurious buildings to roam and relax in. Room was very clean, staff (especially Vijay from the resort centre) were exceptionally attentive. The pool was a good temperature, and there were multiple sections and seating areas. There's even a shopping area within the resort! Multiple restaurants with a different cuisine meant we didn't eat the same meal twice during our 2 day stay!

Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected.

Beautiful resort with outstanding service and great food.

The staff is too slow. Check in took more than an hour inspire of reaching at 2 pm

I would give this hotel a 5 star wedding if it weren't for the three weddings that were happening outside my Seaview room. Ask before you book if there is a wedding. the breakfast , staff and rooms were lovely.

The staff where brilliant hotel was clean and tidy rooms clean only reason I gave it was 3 star was it was wedding season and the only place to have lunch was closed due to a wedding booking it out so we had to order pool side in the heat

Lovely hotel and staf are super friendly and helpful. Only drawback on my stay was the number of weddings taking place on the hotel grounds. However, staff went over and above to accommodate, particularly Steffi. Great facilities, large rooms and very peaceful. Would highly recommend.

There were two weddings at the hotel the second week. The music at different times through the day and evening was extremely loud. The people staying at the hotel were very noisy even during the night. The sound carried through the corridor and was amplified. I was woken several times at night. I complained, but little was done about it.

Clean rooms and food service

Outstanding hotel

Great property and staff. Enjoyed my stay even tho there was wedding hosted there. No issues Rooms were very quiet and spacious. amazing staff

We had a fantastic stay at this resort. Very high standards it was just an excellent experience.My Family and I had a great time. We highly recommend it. amazing sceneries very spacious resort if feels grand and luxury. The room was very specious bathrooms was huge excellent customer service services The staff are amazing Ms Steffi the duty guest experience manager was fantastic She was very helpful and she made our stay so much better. Thank you

My wife and I had a great 4-day stay at the Grand Hyatt Goa. The hotel is truly amazing with outstanding friendly and helpful staff, spacious, clean and modern rooms, and a really nice ambience. The breakfast was awesome with an incredible choice of flavorful items and live counters. There were four restaurants to choose from. In addition, we availed of some other activities such as the spa and sailing on a catamaran. I would highly recommend this hotel.

Rooms were clean and the staff were very friendly

The whole experience was exceptional.

Amazing stay!

Amazing staff, food, location. Pictures do not do justice to this hotel. Don't hesitate, gorgeous, spacious rooms. Fantastic breakfast buffett. Staff at the restaurant was the friendliest I have ever seen.