I've been staying at the Swan for years and booked this room 6 weeks ago, requesting a room in the Courtyard. I understand that the rooms may not always be available so when I checked in and was told that the Courtyard was unavailable, I was disappointed but understood. I later found out through a colleague that someone in front of her checking in was not happy with her room being in the old building (Room 14) and insisted they move her outside, they offered her room 19 in the Courtyard, I was put in room 14. I don't sleep in the older part of the building due to the noise on the high street. I'll not stay here again, the Portal up the road is a similar price and much more peaceful