Staff was great. Breakfast taken to the room excellent. Loved the rooftop restaurant. Room was clean, comfortable, huge bathroom, only downfall was the sofa bed mattress needs to be updated

The included breakfast portions were small. It was unique that we had to put in orders every evening for the following day but were not enough always. Nevertheless, our major issue was the shower. There was no tub but rather a shower. The shower curtain covered half way of it and therefore water was always splashing in the bathroom even when we had towers on the ground. They should at least made the curtain to go across the shower. Overall experience we'll give 4.5 stars for everything else except for the bathroom which gets 2 stars

Excellent staff, clean rooms, wonderful breakfast, beautiful rooftop bar and pool area!

Room was comfortable, the elevator is old and makes too much noise at night, the stuff was friendly and helpful. Expedia did not disclose that property charged a $25 per day per room hotel fee which we found pretty excessive we end up paying 125/per room X 3 rooms and that was not an expected fee, I was not happy with this. The roof top is really nice, however in order to use it as guest you have to reserve, and they required a minimum consume of $75 per person. Good Location.

The hotel was very clean and the staff were very nice and helpful. We had dinner at their rooftop restaurant and the service and view were great! I would definitely stay there again.

Habitación limpia, personal muy amable, algo ruidoso pues las puertas de la habitación son antiguas, buena ubicación muy cerca de el distrito T-móvil. El parking demasiado estrecho. Las vistas desde la azotea son preciosas.

Staff was helpful and very nice. Property was well maintained and the rooftop bar is a great experience

OUTSTANDING customer service.

Todo estuvo excelente. El personal y la comunicación excelente

Location, the clean smell of the rooms. E'ter restaurant on the roof. Only negative was the size of the parking spaces but for the area it's understandable and you quickly get used to it.

Bad location

Poor customer service at front desk. Charged $75 for early checked n which I wasn’t informed that I was charged but appeared on my bill. The front desk person said he couldn’t remove it because he didn’t charge it. Charged $9 for one strip of bacon for complimentary breakfast and $3 each for coffee pods. Guest was injured due to faulty installation of microwave shelf. Ordering breakfast was a disaster. The online platform did not work and the paper slips didn’t work either. Breakfast was never on time

The staff was great and very helpful. However, we were disappointed that our room was not cleaned when we returned from activities around 1 PM. We had to wait until after 4 PM for the cleaning to be completed, which was a significant inconvenience. We wanted to take a shower and nap before heading out again, but the cleaning schedule did not align with our plans during the trip.

Great

Staff was not helpful at all

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En general, es un buen lugar. Las facilidades estaban limpias, el personal es atento, el desayuno estaba muy bueno. Lo llevan al dormitorio no son muy puntuales, pero llega.

My stay was absolutely amazing! The hotel was spotless, the staff was friendly and welcoming, and they made me feel comfortable from the moment I arrived. The room was clean, spacious, and very comfortable, and the amenities were excellent. The location was convenient, and everything exceeded my expectations. I would definitely stay here again and highly recommend this hotel to anyone looking for a relaxing and enjoyable experience. Thank you for making my trip so memorable!

The suite was huge, clean and comfortable. Our only complaints are that the pool really is incredibly tiny and is in the middle of the restaurant, with no lounge area. That said, this was in lots of reviews and we booked it anyway.

breakfast included was a definite plus! location was good - close to the city but not on a busy street