We stayed here one night on our way north. The staff were friendly and professional. The room was huge and the bathroom had a separate shower and stand alone tub. Great for a romatic night or some TLC while sipping wine and reading your favourite novel. The hotel and the rooms are a bit tired and need of a refresh, but still nicer than most hotels. The breakfast buffet was very good and the view spactacular.

Eu amei o spa completo com saunas, piscinas e jacuzis. Lugar maravilhoso pra acordar com uma linda vista pras montanhas.

Overall it looks and is relatively modern, rooms are noisy and are lacking maintenance.

Beautiful Scenery, Wonderful Landscape

Habitación amplia y cómoda, buen spa, atención cordial. Especial agradecimiento a Josué en recepción.

Our initial greeting was nonexistent. We arrived late at night and the front desk lady was apparently doing something with the man at the desk. But there was no recognition of our presence. Neither one was talking and the man was looking at his phone. This went on for 5” when my husband said, “we are here to check in,” The lady told him she would get to us after she finished working with her colleague. Still, no greeting. Another 7” went by, and eventually she gave him some papers and he left. Only then did she say “good evening can I help you?” No apology nor thank you for waiting, and obviously no smile. We checked in finally, but we will not be coming back. Also, the valet man refused to park our van.

Very good !

Hotel muito bom, pena que a manutenção esta meio precária. mas o local eh muito lindo.

Excelente hotel. La única crítica es a el desayuno lo sirven después de las 8:30. Teníamos que irnos antes y nos armaron un box para llevar pero muy escaso. Tendrían que servir el desayuno antes como en la mayoría de los hoteles.

Comprei dois dias separados, fiquei duas horas esperando ! Só deixam entrar no apto às 16 horas certinho. Gostei achei tudo ok, mas me Senti constrangida na saída do café da manhã HOJE. Uma moça de azul estava na saída e eu estava com UM SUSPIRO NA MÃO ( pois meus filhos queriam sair do restaurante) e peguei um para provar enquanto saia ! Ela fez eu jogar no lixo! Isso na frente da minha família e de outros hóspedes! Bem desnecessário! Vou ver como resolver essa situação quando chegar no Brasil ! Em geral os colaboradores grosseiros

Perfeito hotel

La infraestructura es muy buena. La atención, principalmente en recepción, deja mucho espacio para la mejora. Los botones tienen mejor predisposición que algunas personas de recepción.

Expedia me cobro diciendo q los impuestos estaban incluidos sin embargo tuve que pagar 27 dolar mas por impuesto chileno IVA

Stay away, they do not honor expedia bookings

Todo bien

The place was dirty. Found rubbish inside and outside the pool. Dirty glasses everywhere. Some rude workers. Won't come back. It's not worth it

The parking is limited at the hotel. The air conditioning did not cool the room to a comfortable temperature.

Tuve que exigir mis beneficios vip access y fue muy incómodo porque parecía que me estaban haciendo un favor. No solo no me dieron ascenso de habitación si no que me dieron la peor, al lado del ascensor y con ruido infernal durante toda la noche de la gente pasando al casino. Además tuve que pedir 3 veces el espumante porque no lo tenían considerado. La verdad es que de VIP acces, nada.

muy mal ambiente a altas horas de la noche

Fuimos un domingo donde en la noche estaban todos los restaurantes cerrados. Estuvimos llamando toda la tarde para solicitar una plancha, hacer unas preguntas y pedir un tapón para la bañera y nedia contestó el teléfono en todo el día. Al hacer el check out pudimos ver cómo sonaba el teléfono y nadie lo contestaba. Check inn lento