Good location and best service

We took a bus from Sapporo and upon arrival hotel staff welcomed us from a bus stop opposite the hotel and helped us with luggage. The hotel is situated by a river this is a plus. All guest rooms face to the river. Dinner and breakfast were set menu. They were great. Onsens were both in and outdoor. Jozankei is a good place to relax and take a stroll around the town or do a bit of walking along the well-organised trails.

お風呂もとても良くて、食事も、参加型で楽しくて美味しかったです。 年に4〜5回は、定山渓の♨️温泉に泊まるこで、また、来たいと思いました？

食事最高‼️ ラウンジの各種サービス最高‼️ お風呂も気持ち良い‼️ スタッフ優しく対応バッチリ‼️ 不思議と夜が暑くて寝苦しく冷房入れちゃった

This was an amazing Japanese resort experience! The food and drinks were high caliber and included in the package. There were delicacies and food presented in a very unique and very Japanese way. I wasn’t expecting this kind of luxury and cultural experience. It wax truly an incredible place.

Everything is excellent except the beds are too soft. Worth to recommend friends to choose this great hotel !

いろいろとサービスはありましたがもう少しボリュームがあったほうが良かったのではと思います。

Staff was INCREDIBLE along with the food, service and soaking pools.

フロントの方の対応がすごく丁寧だったと思います。チェックインでや

食事や軽食の提供にとても満足いたしました。

３０３号室でしたが、内装が新しくて使いやすかったです。

욕탕이 다른 료칸에 비해 너무 작고 낡았다. 음식은 훌륭했으나 료칸 본연의 욕탕이 그저 그래서 좀 아쉬었다. 특히 직원들은 엄청나게 많은 외국인(한국인) 손님들에 비해 영어를 할 수 있는 기본적 수준이 안되어 있어. 좀 어이없을 정도였다. 다른 관광지에서야 모르지만 호텔에서 영어를 구사 할 수 있는 인원이 극히 드물다는 것은 정말 이해하기 어렵다.

客房整潔,職員很有禮貌,自助餐區非常多食物

おもてなしがとても良いお宿。 お料理もすごく美味しくて、温泉は上がってからもしばらく体がぽかぽかでよかったです。 ラウンジで時間毎に受けられるサービスが最高でした。

職員不會幫忙安排的士

전체적으로 호텔이깔끔하고

Staff are very kind

Very nice place to stay with great views. The staff are very helpful and polite.

最高、満足、楽しく、 スタッフが最高の接客でした。

若いスタッフの皆さんのおもてなしの気持ちが伝わる良いホテルでした✨