The floor upstairs was so thin the people upstairs were so noisy couldn't sleep. The bed side lamps one didn't work at all and the the other not good. Was not a good experience

Great place to spend the night and explore palace and town.

Everything fabulous

Beautiful hotel and fantastic staff

I am a repeat customer at The Mitre. The hotel has a wonderful "old-world" charm to it, but they’ve balanced it perfectly with the modern amenities you actually need. What really stood out, though, was the hospitality. I managed to leave an item in my room after checking out and Sandra was an absolute lifesaver. Even though the hotel was buzzing with the Friday morning guests, she took the time to coordinate getting the item across the city to one of my colleagues, in rush hour during a tube strike. It’s rare to find a team that stays so calm and genuinely helpful when things get busy. It’s a beautiful, special property, and the level of care they show their guests is exactly why I’ll be booking here again. Highly recommended!

The property was very nice and historic the staff were exceptional. The only downside was the menu for dinner not a lot of different options but plenty of places to eat around that area I did want to eat in the hotel for the experience pity about the menu we did have a drink there and staff was exceptional again nothing to much thank you to the staff a1

The full English breakfast was freshly cooked to order with good quality ingredients. The staff were friendly and polite especially Ashley on reception.

Had a

Very attentive staff. Small touches like welcome drink. Doggie fuss was very cute, especially their own bag of treats and a toy to take home. We stayed in the Cartoon Room, wow, spacious, clean and our own private garden. Dinner was delicious.

Really good breakfast. Good selection

Great restaurants Staff are exceptional!

We were upgraded to a beautiful room, I was ready to go home and recreate it for myself. It was unique, warm and cosy with water and tea/coffee facilities. The location was fantastic for visiting the Palace. Only issue we had was with the breakfast, the hot offerings were poor and not very warm. We would have liked beans and hash browns in addition to what was on offer.

Great character

Most charming and welcoking, impeccable toom, service, restaurant and location

Very good location, right across from Hampton court and next to bushy park. Right on the water. Very spacious room for me and my partner and our two dogs and incredibly nice staff. Good restaurant too!!

A+++++++ The staff was AMAZING - nice and friendly as good be- if you need anything at all they will get it for you with a smile! And the rooms were amazing as well as the location

Amazing

The room was comfortable and warm, with everything we needed. The staff were so welcoming and friendly and couldn't have done enough for us. We had a thoroughly enjoyable stay. The only comment I would make is that plates should be warmed (our evening meal and breakfast was lukewarm, due to cold plates). (Heatlamp doesn't warm plates sufficiently). Also, the music, during breakfast was too loud...however, it was turned down when requested. Having said that; this didn't take anything away from the enjoyment of our stay. Will thoroughly recommend your hotel; based on the building, the wonderful staff and great location...including the great pub next door. Thank you.

Excellent staff, lovely albeit limited breakfast. Issue with room (damaged taps) unfortunately not rectified, but overall a lovely old hotel. Brilliant location for the palace.

Breakfast was warm sausage warm scrambled egg had been there long time cold and hard