I want to be very fair in the review. First, the good. The property is picturesque and quite nice. The room was very large and clean. The staff was friendly. The. location was good. Less than 1 mk from town, but still far enough to be quiet and out of the way. Felt very secure leaving our vehicle outside.
Now, the downside. Even though the listing shows amenities like bars and restaurants. They were completely unavailable. We specifically asked for coffee service in the early morning so we could check out an be on the road, and were told we had to drive back in to town if we wanted anything before 9 am. I asked for another towel so i could shower once at night, and once in the morning with a fresh towel, and it was refused. We had to notify them 10 minutes before we wanted hot water. The water was not hot, but it was warm enough to shower without being too cold. Only two avaliable outlets in the entire room, and none near the desk. WIFI was very weak. Do NOT come here to work remotely! Overall, a nice place, and despite my frutration, I would recommend the hotel during a visit to Tlalpujahua, just be aware that the amenities listed arent readily available.
