Pool Bar waiter customer service outstanding. Unfortunately hotel was being renovated around pool area/breakfast area which was chaotic at breakfast time and unhygienic (birds eating bread/pastries from outside buffet area. Room was overlooking a noisey building site. Room number was confusing as 2 rooms with same number just different areas. Woken up by doors slamming down corridor all through night and early morning so had a very poor night sleep( doors should have closers on them). room maid knocked on door at 6.50 am which was unacceptable.

While the breakfast was good, other meal services (dinner) were extremely poor, aspect of service quality completely missing. Housekeeping service also poor, no tea coffee & towels left in room. Had to request at least 4 times before delivered to room. No one in the front office was willing to listen. The mgt. as well as staff need quality customer service.

The property was not that bad, nice food and large pool. The staff checked us in late evening and the AC was not working in our room. Staff stated it would be okay in a hour or so. After a tough night we asked staff again who stated that an engineer would sort it. Again a full day wasted waiting at the hotel as our room was getting its AC serviced. We then had to check out the following day and find another hotel as the AC was not getting any better and we were just getting the run around by staff. After a long chat with the management they did finally agree to reimburse us for the days we were not staying but nothing towards the two days wasted at the hotel.

Chambre très confortable , personnel très agréable

Chambre propre et spacieuse, le personnelle à l’écoute,. Très bon petit-déjeuner.

staff friendly. location really good

La piscina magnifica El desayuno muy bueno La atencion del personal muy valiosa

Lovely central hotel, next to train station. Staff friendly and helpful. Close to restaurants and a short walk to Ménara mall. Overall we enjoyed our stay.

Nice Hotel and great staff!!

Amazing honeymoon

idéalement situé, en face de la gare et à quelques minutes des point névralgique de la ville. chambre propre et spacieuse. petit déjeuner excellent! grande piscine.

Everything was on point very central near railway walking distance to Medina (I like to walk) make sure you book room to face pool think rooms looking out on may thoroughfare maybe noisy although double door mechanism. Good breakfast selection. I made mistake of not booking an adults only hotel that wasnt fault of hotel though

Superb staff that was very friendly and helpful in every way! Highly recommend!!

Séjour parfait, avec un personnel aux petits soins.

Agréable séjour, service au top, Merci au serveur Mohamed ban hada pour tout

The staff were very friendly and helpful and the hotel was so clean and beautiful. We are really grateful for the experience we had here. Sometimes the breakfast options got a bit boring but other than that, it was a beautiful experience.

Staff friendliness

The room was warm and the air conditioner could not change the temp. I told the front desk who said they would send someone, hours later they had not arrived. Went to desk again, they sent maintenance who said they fixed it, but it did not change. Requested a room change but was told they did not have another room, so I asked for fans. They said they would send them. An hour later they had not so I went to the desk again to wait for electric fans. We stayed at this hotel because it is right across from the train station and we had an early train in the morning. On the plus side, they did pack our included breakfast to take with us. It is a large bust hotel. For the same or less money you can get a smaller Riad with much better customer service.

Magnifique hôtel, accueil parfait Le personnel est tres agréable et sais répondre aux mieux aux demandes Tres calme la nuit pour se reposer Tres bien placé Je recommande pour

Je viens toujours dans cet hotel, rien à dire sauf Que LES CHAMBRES LES CLIMS SONT TRES TRES FAIBLE ET CHAUDE J AI DU CHANGER DE CHAMBRE ET MEME DANS L AUTRE CHAMBRE CLIM INSUPPORTABLE.