This was the most disappointing accommodation experiences we have had.
During our stay we found five cockroaches (four live, one dead). After reporting them, we were asked to leave the apartment for a deep clean, disrupting our holiday, only to return and find cleaning substances left around the apartment.
The property was poorly maintained. One of the bathroom sinks leaked, the other bathroom sink barely drained, and pieces of cement repeatedly fell from the ceiling at night, including onto my daughters while they were sleeping.
Noise from the apartment above was a constant problem, with shouting and doors slamming late into the night. We had to buy earplugs to sleep. We also found ash, cigarette butts and other debris falling onto our balcony furniture from above.
Staff were unprofessional, with the cleaner holding loud FaceTime calls outside our apartment door on multiple mornings.
Despite reporting these issues, no satisfactory solution was offered and we were told no alternative accommodation was available. Finding yet another cockroach on our final night summed up the experience.
Overall, the cleanliness, maintenance, noise and management response were unacceptable. We would not stay here again or recommend this property!!
