We were greeted by Renee and she was so kind and friendly and helpful. I had to call her and report that there were crumbs all over the living area. The ottoman was torn to shreds, pleather was coming off of it. It really looked incredibly nasty. There were food stains on the couch and one of the chairs and someone had spilt something on the wall over the sink area and it was dried and nasty. Renee sent someone up from housekeeping and she swept up the crumbs. I really was disappointed in the condition of the room. Growing up, the Hilton was known as a high class hotel. The morning when we left I went to put on some lotion from the main bathroom and the whole bottle fell off the wall! It obviously had been pulled off previously and no one had bothered to fix it. (Or clean it because if they had they would’ve seen it was loose!).