Horrific customer service. Emailed 6 times and sent various messages but ignored every single time without so much as an acknowledgement.

Best hotel staff in London

Welcome on my arrival from Roshan, (apologies if I have not spelt that correctly) was warm, friendly and efficient and just set the tone for a great stay. Quality of the room for the price I paid was really impressive and I would definitely stay again.

Room was a little tired. The light over the coffee maker and kettle would not switch off. There is a massive industrial fan outside the window which ran all night. Room 11. The bed was uncomfortable.

Breakfast was good but you need to upgrade your coffee machine. The espresso was terrible. Other then that couldn't fault it

Room dated and cold

Staff were super friendly and helpful. Room was nice and great location

The hotel could really use a proper renovation. It looks and feels worn and dated, including the fixtures and fittings in the room. Not worth the £200 I paid for a night. There was no bathrobe, no face cloth. The shower was no doubt from the 90s or early 00s.

Très bon petit déjeuner

Fint hotel med god service

The hotel promised a lot but failed to deliver. A big disappointment. Poor customer service and communication

We were 3 ladies staying to go to the theatre. Great location for the Barbican (1 min walk). Most eateries shut because it’s the city and they don’t open at weekends. Room was good. Sofa bed was very uncomfortable and there was only 2 of everything in the room. Two cups, two glasses, two waters etc. but overall a pleasant stay.

I stayed at the Townhouse across the road from the main Montcalm Brewery. The room was a little tired with scrapes on the wallpaper and loose floor tiles in the bathroom. Having said that it was a decent size with all amenities. Breakfast was also a little chaotic and they forgot my order twice. The reception staff were very accommodating and the hotel is very convenient for the city. Price was ok.

The property needs a little updating and upkeep, my door on the inside looked like it had been kicked in and then just left

Lovely hotel with ultra clean rooms, modern and all the amenities that you would need.

Ideal location for walking or using the tube, staff so friendly always looking to help. Room spotless with everything needed for a short stay. Will book again.

Lovely hotel in convenient location. Room was clean and tidy with loads of little extras like biscuits (a rarity these days) full compliment of toiletries in the bathroom, and bathroom scales!!!!!. We had a small problem with air con but as we were only staying one night, just let reception know on departure. All staff were friendly and want to ensure you have a comfortable stay

Nice and helpful staff. Room is very dated and can use an upgrade. There were cracks and dents in the bathtub; some outlets don’t work; wear and tear shows across the room. Towel warmer and rain shower is nice. Umbrella in room is nice. Easy check in and check out. Bed is average.

Lovely welcome and able to leave luggage as arrived early. Really convenient location only 6 min walk from Moorgate tube station. Nice modern room, comfy bed and quite during our stay. Issue with getting aircon to work but luckily wasn’t unbearably hot.

The staff are efficient, hardworking and friendly. The room we were in was a little “tired” - the hard furnishings were looking a bit chipped and battered. Aircon wasn’t very efficient and my room was gloomy. Having said this, the location was spot on for our needs.