การให้คะแนนและบทวิจารณ์โดยรวม The Anya Hotel, Gurgaon

Great

Property is very good with nice breakfast. But staff should be more friendly with clients.

Terrible experince at this hotel. Ignored requests made the room was very dirty. Rude staff memebers

The staff were unpleasant and did not provide a good level of service. The quality of the hotel was nowhere near 5 star level as it was unclean, had dirt marks, a stained kettle, stained bathtub and floors that had not been cleaned for some time. We had arrived at 8pm to check in and upon arrival, they had assigned us to deluxe rooms when we had paid for superior rooms. Horrible experience and I would not recommend.

A Disappointing Stay I had a thoroughly disappointing experience at this hotel, and I regret choosing it for my stay. Here’s why: 1. Poor Communication: Despite sending multiple emails and attempting calls to request a late check-in, I received no response. When I brought this up with the reception, I was told they were “too busy” to reply. This lack of professionalism was unacceptable. 2. Confusing Location: The hotel is poorly marked, with no clear signage or entrance indicators. I wasted a lot of time figuring out where to go. 3. Room Key Issues: My room key stopped working every other day, forcing me to repeatedly visit the reception to have it reactivated. This was highly inconvenient. 4. Rude Staff: The hotel staff lacked basic courtesy. Their demeanor was rude and unhelpful throughout my stay. 5. Unreasonable Interactions: At 4 a.m., while waiting for a cab after my wife’s early flight, I was abruptly asked if I was checking out, which made me feel rushed and unwelcome. 6. Paid Wi-Fi in a Superior Room: This was the first hotel I’ve stayed at where Wi-Fi was not complimentary in a superior room. Despite paying extra for an upgrade, there was no discernible difference between the standard and superior rooms. 7. Forcing Breakfast to Access Wi-Fi: I didn’t want the hotel’s breakfast, but I was essentially forced to pay for it if I wanted Wi-Fi access. This is unacceptable and exploitative. 8. Basic Amenities Missing: Upon checking in, there was no shower gel in the room.

Excellent place

Restaurant Staff and cleaning staff were very good, helpful and professional but reception personnel were awful, non-responsive, unprofessional and unattentive. On multiple occasions, I went to inquire from reception staff but they kept on talking among themselves without bothering to respond. Airport transfer is mentioned under popular ameneties for which I went to inquire, not even bothered to look at my face. They continued talking within themselves so I left. They need a good customer service training. Thank made me feel as if I am staying at the Hotel for free, no respect and value for customer. For sure I will not coming back gain here in this life, not sure even in the next life. I hope the management will take my feedback positively and pay attention on the customer service at reception. Good luck.

Our stay at The Anya Hotel, Gurgaon, from 11th September to 26th September 2024, was truly exceptional. From the moment we arrived, we were greeted with warmth and professionalism, setting the tone for a memorable experience. Overall Stay: The overall stay was excellent. The hotel’s ambiance is a perfect blend of luxury and comfort, making it an ideal retreat in the bustling city of Gurgaon. The location is superb, offering easy access to key attractions and business hubs, which added to the convenience of our stay.

total indifference to the guests, total lack of services, absolutely no care, restaurant with very poor choice, if you ask for something, such as drinking water or a taxi no one will ever help you. we asked to book a taxi at 5 am, for the airport, the consierge assured us that he had booked the and instead, at 5 there was no taxi. this was just the first, in a long list of lies that they told us. they are all absolutely unreliable. Never again at the Anya hotel.

Good

Overall experience was good

Area around is dirty

No bar, swimming pool open

Stayed for two nights at this family owned hotel that is close to the Taj Mahal. It's in the middle of Agra, so you'll hear the sounds of the city 24/7, but it is located a block from a main street so not as noisy as other nearby hotels. The rooms were clean, staff was friendly, and you have access to sit and relax on the rooftop which was decorated nicely. They offer breakfast, lunch, and dinner that is cooked by the family. You sit on the balcony with the other guests and socialize while eating. All of the guests during my stay were mainly from Europe and pleasant to talk to. The hotel also offer transportation and tour guide services. I signed up for a Tuk Tuk driver named Baloo and a tour guide named Adil to take us to the Taj and Agra fort for a day. When you get to the Taj, expect to be mobbed by men offering to be your photographer. I refused them and Adir took our photographs for us instead, did a wonderful job I might add. If I ever made my way through Agra again, I would definitely book this hotel again.

Cleanness was average and breakfast buffet wasn’t much option staff service was okay

Very Pathetic hotel, under renovation but still taking bookings. They provide us staff rooms with horrible fishy smells. Not at all recommended. We changed our booking from this hotel to second. Don't make mistake to book this hotel. Also they made a fool of us. In booking they took name of one contact person and later said that they will charge for the second person although rooms are same price when booked new. Don’t fall into their trap.

I have lived at this place for long durations of time and I must say that it is a gem to find. I like the location and the convenience of this place. The staff is welcoming and very cordial. They go above and beyond to make your comfortable stay experience 5 stars. The restaurant at the hotel doesn't serve alcohol but I was told that it is in the works.

現在インド在住の日本人夫婦です。チェックインを済ませ、部屋の準備が出来るまで待っていると、マネージャーらしき男性が急に現れ私達に質問が始まった。 ・どこから来たのか、 ・会社の名刺を出してください ・いつインドに来たか、ここ最近どこを訪れたか 主人のみに質問。私の最近の訪問先は聞かない。そして、既に入口で検温済みだったがこの人から再度検温させられた。しかし検温器の調子が悪く私は検温出来なかった(再検温が本当に必要なら、そばにいるドアマンから借りればいいのでは？)。そして更に彼は私達に「コロナウィルスに感染していないという証明書は持っていますか」と言ってきた。私たちは持っていません。予約の際、証明書が必要である旨の連絡を受けていません。事前連絡を受けているにも関わらず、証明書を持って来なかったのであれば私たちの不手際です。でもそのような連絡は一切ありませんでした。チェックイン時もスタッフからのそのようは言葉は一言もありませんでした。急に言われても困る、なぜ私達日本人だけに証明書を求めるのか、と聞いたら、「宿泊者全員に求めている。インド人にも。」と言われた。このやりとりをしている間に、彼は二回以上アルコール消毒をしていた。そんなに気になるならマスクをすれば良い。私達はウィルスか？ このマネージャーらしき男性の横柄な態度に呆れ返り、宿泊をやめます。と伝えたところ今度は「ちょっと待ってください」と言って、彼は数分間場を離れた。戻ってきたら、宿泊OKと言い始めた。彼はどうしたかったのか。ホテルのルールで証明書持たない場合は宿泊拒否する、という決まりならそうするべきであろう。しかし、客にその連絡を入れてもいないし、私達が宿泊をやめるといったら、急に宿泊を許可する。私達は横柄な彼の、気まぐれに振り回されたのか。他スタッフに仕事頑張ってます感を見せつけたかっただけなのか。嫌な気分で部屋に入ると、真っ白の布団の中央に気味悪い色に変色したシミ(血液？)と、ウェーブのかかった長い髪の毛。床は埃まみれ。朝食時も酷かった。四人がけテーブルに着くと、テーブルに準備されていたフォーク4本中3本に食べカスが付いていた(ケチャップ、卵等)。 それと、忘れ物をしたので(シャツ)、翌日午前中問い合わせ電話をしたが、しばらく経っても返事なし。再度電話したら無いと言われて。 これがマリオット系列だとは驚きです。ここまでは不愉快で、腹立たしいホテル泊は人生で初めてでした。

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Almost 30mints of check-in Credit card machines most of the time don’t work at front desk & in Room dinning both Whatever was ordered didn’t even came on time & was also not hot & good quality After I checked-out next day morning got a call from the hotel to confirm weather I will be coming back to hotel or I have check-out it means on systems my check-out was not been done!!! Very risky to stay @ this hotel 🙏