การให้คะแนนและบทวิจารณ์โดยรวม Seven Clans Hotel

We really enjoyed the water park area.

It would be nice to have breakfast included

Trip with the family. Staff was very helpful. We rented the sail shade for the day and it came with complimentary items. Wonderful time.

Nothing

Comfortable clean

We loved that the casino had a play area for our child.

It was nice

Very clean!

Very nice

Room was Very welcoming and comfortable had everything we needed

Very clean and comfortable.

We enjoyed our stay.

The only problem is when we wash our hands or brush our teeth the bathroom sink take along time for the water to go down

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The manager was quick to resolve my issue.

Very pleased with our stay. We will come back for sure! Casino was lucky for us.

We had a great time at Coushatta with just a few hiccups that I feel could have been better handled. The good stuff: the hotel is very nice and clean. They keep the casino very well ventilated so the smoke smell is not bad at all. Hotel rooms were spacious and comfortable. Beds we nice. The showers were amazing as were the products they supply. The not so good. The fire alarms malfunctioned at 4am! At first it was just sounding in the hallways which was bad enough, but then it came into the room and was horrifying! You can't even think straight with that loud, piercing noise! My friend in another room almost fell out of bed, which would have been terrible as it was his 75th birthday. By the time I finally made it out to the hallway it stopped. At 5:15 they go off again! I guess sleep was not on the agenda. In the morning I stopped by the front desk just to ask if any compensation would be made to the hotel guests for the hassle. I was told they could not do anything about my room rate as I booked third party (will book directly next time!) but they would apply $50 food credit to my room. Shortly after my friend asked also and was told no, they were not going to do anything. I found that very rude and it was obvious that the manager had told them no way after I spoke to them. A little courtesy goes a long way! The next day when checkout came I got my receipt and no food credit. I had to argue to get it. Front desk needs some better manners. They were the only bad part.

There was construction everywhere. The one steak house we wanted to go to was under construction and closed. The kids zone was under construction and closed. The pool was closed so they sent us to another hotel we could use and they were also under construction and closed. It was noisy and freezing.

Beautiful place

It was a beautiful hotel. Would definitely stay again