ROOM WAS SPOTLESS; STAFF WERE GREAT

Wir hatten einen sehr schönen Aufenthalt. Kezban an der Rezeption, Vitoria vom Kundenservice, Sila aus der Casablanca Lobby Bar und Mazlum vom Rent-Car waren alle extrem freundlich, lieb und hilfsbereit. So ein Service macht den Urlaub perfekt. Alle Mitarbeiter waren sehr hilfsbereit und stets bemüht. Der Service war durchweg freundlich und professionell. Vielen Dank an das gesamte Team.Wir haben uns sehr wohlgefühlt!

Enjoy inside pool, because off season not many travelers that food needed to be improved.

Room was good. Staff was above average and client relationship manager Victoria was very caring and helpful. During December activities are extremely limited but we still enjoyed the food.

MÜKEMMEL

Serious Concern – Possible Scam Between Hotel Doctor and Hospital During our stay at Spice Hotel, my wife had mild stomach pain, so we visited the hotel’s doctor. Shockingly, he didn’t examine her at all. He simply said she needed to go to a hospital and called a vehicle, which turned out to be a bus picking up people from other hotels before finally reaching a nearby hospital “Anatolia hospital”. At the hospital, we were told to pay €450 upfront before a doctor could see her: €200 for the hotel doctor (who did nothing), €180 for the hospital doctor, and €70 for transport. This immediately felt like a coordinated scam. We refused further treatment, paid only €150 for the so-called hotel doctor and €35 for transport, then went to a local pharmacy. The pharmacist examined her properly, said it was a simple issue, and prescribed medicine costing just €3—she recovered completely. This experience was extremely disappointing and raises serious doubts about the honesty of the hotel’s medical service. I strongly suspect a partnership between the hotel’s doctor and the hospital to overcharge guests. Travelers should avoid the hotel’s doctor and seek medical help directly from a real clinic or pharmacy. There are many more details about this incident that I cannot include here due to character limitations, but I truly hope the hotel management investigates this unethical practice.

Great hotel, has all the facilities you need. Lots of food options. Staff is extra attentive to the point of annoyance. Rooms start showing signs of wear but nothing too serious. The sound insulation could be a bit better.

⭐ 1 out of 5 stars There's so much I want to say and give more detail there just isnt enough characters. Our stay at Spice Hotel and Spa was extremely stressful. On arrival, our room was dirty, furniture old and broken, walls peeling, and the toilet flush broken. On the first night, we found a bug on my sister’s pillow that bit her hand. Staff refused to identify it, and we later discovered it was head lice. Despite this, we were not moved, and guest services failed to act. Housekeeping was unprofessional, sometimes ignoring requests, laughing at us, or walking away. I was reduced to tears before a manager finally intervened, and only then did the head of housekeeping take the matter seriously. Communication with staff was very poor. Simple requests like water or towels were often ignored, and basic questions about entertainment could not be answered. While the pool, beach, and some waiters were fine, the lack of professionalism, repeated dismissals, and failure to address hygiene issues made this the worst hotel experience I have had. This hotel is not five-star, and I would never return

Pool

Service is terrible, no one speaks English, everyone is moody and not willing to help, on top of that number of staff is far from enough for resort if this size. Guests need to wander around for 10-15 min to find someone to help them or ask a question, and the probability of them understanding you is 1%, because they don’t even know words such as “glass of water”. The resort amentities are ok. But the rooms smell terrible and super outdated. Water in the bathroom rarely gets warm and some of the days was brown/ yellow colour as on the pictures below.

Her şey mükemmeldi,kesinlikle tekrar gelicez

Very clea. The staff are excellent. I am coming backwith my family next year. Already booked..

Personelin yaklaşımı çok iyi, yemekler iyi, odalar ferah. Fakat otelin bulunduğu çevre toz, toprak, dışarı adım atıp yürüyüş yapamadık. Ayrıca, seçin dışını sakinlik ve sessizlik için tercih ediyoruz ama otel çok kalabalıktı.

Personelin yaklaşımını beğendim. Yemekler güzel, oda rahattı. Lobi güzel, personel sürekli içecek servisi için hazır. Otelin bahçesi gereksiz büyüklükte bir havuz ve çevresindeki beyin alanlar maalesef otelin bahçesini doldurmuş. Nalan alan da futbol sahası. Bahçe kötü maalesef.

I invited my parents to this hotel, very well organized stay.

T

Wir waren in der Safran Villa der Service und die Unterkunft entspricht einem 7 Sterne luxus Hotel.Das einzige was man bemängeln würde ist der Zustand es muss einfach mal wieder Geld Investiert werden sonst ein super Hotel

Einer der Schlimmsten Hotel in Antalya keinen Stern verdient! Zimmer schmutzig dreckig Betten ausgenutzt sehr schlechte Matratzen. Altes Hotel Renovierung nötig überall Schimmel. Keine Lösung gefunden für unsere Probleme keiner ist drauf eingegangen definitiv nicht zu empfehlen.

AC was not properly working anywhere And dance area didn’t have any fan with water can cool you down.

It was not worth the money. They seemed to be understaffed and everything took a long time to get done. The service was not really up to the standard what I thought I was paying for.