การให้คะแนนและบทวิจารณ์โดยรวม Iberostar Waves Berkeley Shore

This by far had to be the worst level of service I have had in a long time. I am not sure even where to begin. We booked 3 rooms. I called the front desk to let them know we were out of toilet paper twice and never received it. I had to go to several floors to track down house keeping to get a roll. House keeping did not speak english, so i had to look up online how to ask for toilet paper in spanish. We called downstairs to ask if they had ironing board because the room didnt have one and she rudely replied no and hung up. I went down to ask for suggestions on places to eat and maybe a nice lounge and Genesis said "I have no idea you can walk up and down the street, theres bars ther". I ended up walking across the street to Lowes concierge for dinner and lounge suggestions, which was absolutely amazing. I forgot my phone there and called the hotel directly 15 times and finally got an answer on the 16th attempt. The list goes on and on. I guess the saying is true that you get what you pay for. The only thing this hotel has positive is the Salt restaurant and Vince. I would suggest paying the extra money for the service you deserve.

the hospitality of this hotel made my vacation wonderful

Super

Great property

I had a great stay at this hotel! The location was perfect, close to everything, which made getting around super easy. The room was clean, comfortable, and quiet. The staff was friendly and helpful throughout my visit. Overall, a smooth and pleasant experience. I’d definitely stay here again!

Room way smaller than expected/as vowed on line. Not the cleanest Bed was not comfortable

I would definitely come back to stay

Beautiful Boutique Hotel. Would definitely stay here again!

Worst bed ever Breakfast was poor and service slow Only bright spot was the old fashioned- this they made well

Stayed in Miami before a cruise. The nightlife was fun and within walking distance.

Everything was great

Very nice hotel, not to small not to big with a restaurant with very good breakfast downstairs.

Great stay, but a lot of banging and noise in the mornings.

Generally the hotel was nice, clean and in a good location. However, the receptionists and general staff were absolutely awful. Receptionists on the phone with earphones tells you everything you need to know.

It’s clean and restaurants are all walking distance. The beach is also close.

Nice location. The property needs improvements.

I stayed at the Iberostar hotel in Miami for 3 nights. The location was good, but the amenities did not meet the standards of a typical 4-star hotel. The staff was not very friendly, and some of them couldn’t speak English. The room amenities were limited — there was no bottled water or kettle, and the furnishings were outdated. At the front desk, only one lady, whom I saw in the evening, was friendly; the rest were not. The cleaning was not done properly every day. The pillows had a very unpleasant odor, which made the room smell, and the toiletries provided were inadequate. There was even a lack of a shower cap. The hotel did not seem to follow an American-style management system.

This hotel was beautiful and very easy to get to everything

Walls are too thin, you can hear EVERYTHING. Our stay was only $159, but I see sometimes it is $450 and I would be livid after spending that and not getting sleep because of the noise from other rooms! Cafe in front was lovely.

Very beautiful