การให้คะแนนและบทวิจารณ์โดยรวม Bayhill Pool & Villa

This hotel is supposed to be 5 star hotel. But the condition of the suite we stayed did not feel like it was. The stairs going down to the main living area including two of the bedrooms are dangerous, no railings, and inconvenient to drag luggage up and down the stairs. The bathroom door was facing the bed, there was mold smell coming from the bathroom so we had to close the door when we were sleeping, the door makes loud noise. The second bedroom light didn’t work, asked front desk, and they said they purposely keep it off?? No reason given. My husband did not feel good so I asked if there is any delivery food available and the front desk said not sure, let them know if I find anything?? The staff who drive the property drives very aggressively, many times I have seen… I have told there won’t be any notice problems but the last day we stayed, there was a kid jumping all over the place. The location is far from stores, restaurants and any public transportation. The options of the restaurants are very limited. The way to drive to the hotel is very dark so need to be really careful especially at night. We would not stay here next time, for the price we paid, I think we could have had a lot better service from the staff and a better condition place.

친철, 조용하고 쾌적했습니다.

The manager was amazing and gave us our upgrade and bonus to use in the restaurant. I had a young family above me jumping and screaming but other than that a lovely stay.

Very good for family trip. 3 bed rooms including 2nd fl. Convinent and quite.

너무 깨끗하고 좋았어요.

Very clean and helpful staff. The self service laundry and dryer service was great!

The general director and staff were incredible. Very professional and accommodating. They went out of their way to make sure we enjoyed our stay and were taken care of during the storm. We would stay there again if we come back to JEJU Island.

My family liked here

The staff was extremely helpful and provided top notch customer service. Front desk to the cleaning service. My go to place in Jeju island.

제주도 여행에서 편안한 숙소를 만나서 좋은 추억 많들었습니다.

Friendly staff with convenient room service.

Our family enjoyed our first trip to Jeju Island and our stay & accommodations at Bayhill made our visit that much more memorable. The Hill Suite was gorgeous and quite spacious for our family of 5. The beds were comfortable and the rooms each had their own bathrooms which made it very convenient. The staff was also very attentive and friendly. 9/10 - have already recommended the resort to our friends.

This is a great area to stay on Jeju. The photos of the property look like they were taking when the property was new. The property and surrounding landscaping, however, needs some tender, loving care. Most of the landscaping, which looks like it was designed quite nicely, had a lot of overgrowth and a lot of plants and shrubs need to be cut back, and weeding done. Interior of our villa was in pretty good shape, but some areas needed some repair (tile in bathrooms, some rust on door frame, etc.). The property condition just feels a little bit worn. The glass windows needed to be cleaned, and the bedrooms are small and not a lot of space for our suitcases. The downstairs was quite spacious. The modern living room furniture was not comfortable. Staff was great!! They even went out of their way to pick up some local fried chicken, that would not deliver to the hotel for us.

아들 부부와 제주여행이었는데 우리부부 포함 전부가 만족했다.. 숙소가 너무 쾌적하고 조용해서 좋았다

Everything is perfect.

큰 기대 없었는데 여태껏 제주에서 묵었던 숙박 중에 정말로 최고였습니다. 체크인 할때부터 너무너무 친절하신 직원들에 감동 받았고 빌라 컨디션, 베딩 너무 좋았습니다. 정말 깨끗하고 뷰도 좋고 레스토랑 음식까지 정말 좋았어서 다음번 여행에서도 또 숙박하고 싶어요. (숙소에 반지 두고 나왔는데 파우치에 소중히 챙겨서 나니아레스토랑까지 직접 가져다주신 직원분께 다시 한번 감사드립니다.)

Excellent customer service

The Villas are beautiful and Narnia restaurant had amazing Korean and American breakfasts. The staff was great. Another pro is the facility has free washers and dryers. The area is pretty isolated and restaurants within walking distance are limited. Would highly recommend you have a rental car if u stay here.

Stayed 2 nights at a bay suite in the main building. Welcome drink was freshly squeezed Jeju orange juice, full of pulp and refreshing. View overlooks the front of the hotel and towards the water. Master bedroom is on the main floor and 2nd floor is a studio-style room. There's a nice healthy dose of stairs to get to the 2nd floor. Request pool to be heated for day 1 (surcharge) and not for day 2. Water in non-heated pool on day 2 was fine for the kids (with 60 deg air temperature). If no kids, you probably won't use and don't need a room with a pool. Jacuzzi was strong and relaxing (no hot water charge for this). Breakfast at Narnia was tasty (offered 50,000 KRW) coupon with our visit which steered us towards them in the morning. Showers are plenty hot. Pleasant surprise to have complimentary water (8), soda (2), juice (4), sparkling water (2) in the fridge. There are 3 EV chargers on site (Level 1) but should have enough time to top off the car overnight. Overall had a pleasant stay and would stay here again if I were back in Jeju.

Staffs were friendly and welcoming. Place was nice and clean. Felt great and exclusive.