This hotel is supposed to be 5 star hotel. But the condition of the suite we stayed did not feel like it was. The stairs going down to the main living area including two of the bedrooms are dangerous, no railings, and inconvenient to drag luggage up and down the stairs. The bathroom door was facing the bed, there was mold smell coming from the bathroom so we had to close the door when we were sleeping, the door makes loud noise. The second bedroom light didn’t work, asked front desk, and they said they purposely keep it off?? No reason given. My husband did not feel good so I asked if there is any delivery food available and the front desk said not sure, let them know if I find anything?? The staff who drive the property drives very aggressively, many times I have seen… I have told there won’t be any notice problems but the last day we stayed, there was a kid jumping all over the place. The location is far from stores, restaurants and any public transportation. The options of the restaurants are very limited.
The way to drive to the hotel is very dark so need to be really careful especially at night. We would not stay here next time, for the price we paid, I think we could have had a lot better service from the staff and a better condition place.
