First night they were having a wedding and was told we couldn’t eat there.We had to go into town to eat. We had to leave the last night because they were going to shut down because of construction. Was told we would be reimbursed but it hasn’t happened yet

All was amazing second time there.

Hotel was beautiful. Service was excellent. Richardo was very helpful though out our stay. He was polite and willing to help with whatever we needed. I definitely recommend this place if you want to get away and relax.

La comida no es buena, está en medio de la nada, lo cual lo hace muy tranquilo y se disfruta mucho, pero moverse a los alrededores es complicado, a menos q rentes auto.

The staff were awesome

I love the beauty and quietness the ocean sounds is all you can hear from the moment you arrive until you leave but the sound stays with you forever I love this place the staff is so friendly breakfast is my favorite meal I never want yo leave I will stay longer next time

Beautiful view of the ocean.

The AC should be turned on earlier than 2100

This location is amazing! Isolated, relaxing and kinda rustic. Not really much air conditioning. It only comes on at night. The staff took great care of us.

Beautiful property and very friendly staff

The view was amazing. But the room lacked certain comforts and cleanliness for the price. No tv, no fridge, dirty bathroom and shower. The power also went out multiple times during our stay. We also had no air conditoning until after 9pm. When you pay thar much for a room you should be able to have AC on demand. And with the power outage, we didnt have any AC until like 11pm. They also were going to make us pay for bottled water, and my aunt complained so we didnt have to pay. No other hotel i have stayed at in cozumel made us pay for water and was always give as complimentary. Staff was great. Food was great. Bike rentals were good. Scenery good. Pool was nice. Hotel room, unclean, lacking in certain comforts you would expect for a $300 per night room. Not sure i would reccomend staying here. Although beautiful, price is too high for what you get.

I really love this place. Even though is in the other side of the island, the peaceful atmosphere, the sound of the ocean and the stars in the night sky makes it a great place to stay.

This is a spectacular place. The views are just beautiful. Our room was spacious and beautiful. The beach could use some cleanup. The decking by the pool needs some repair. Great stay!

My wife and I stayed in room 22 for three nights. We were generally pleased with our decision to stay here. This is a place to get away from the crowds. But not to be pampered. Some guests will love this. If your idea of a vacation is to be pampered, this may not be the place for you. Since this is the remote side of the island, most know this already. Pros: The atmosphere is very chill. "adult only" helps with that. The friendly staff always aimed to please. The sandy beach delivers nice ocean to swim in when the winds die down. The restaurant has a nice menu and can be very good. Also very pretty in the evenings and felt comfortable. Views from our room were hard to beat. Room was clean. Pool was clean and pleasant. Cons: Rooms are very basic. Bathroom small and basic. The small pool can get crowded if everyone came at the same time. No bathroom in the common area. If we needed one, we had to return two flights to our room Uggh. (lower floors are better to have). The hotel seems to be run with a skeleton crew. And at peak dining hours, it showed. We often waited longer than we wanted, for drinks or for our food. The effort was always sincere, but with only one server, it was difficult. Quality of food lacked consistency. One night, the pasta was fantastic, the next night, it was not. The tortilla soup was the same. Best I ever had on Monday. What the heck...on Tuesday. We had a rent car and we needed it. All in all: a great place!

Never stayed at this property. I canceled weeks before staying at this property. I don’t understand why you’re company won’t issue a refund and leave me alone.

Loved area. No coffee til 8. Had to make a reservation time to eat and place our order and our order came out wrong, but it was beautiful wonderful quiet and relatively empty right on top of the ocean.

Dinner needs to be as good as it used to be.

Location is amazing! Very quiet, no tourists, own beach, rooms directly overlooking the water. Omar greeted us upon arrival and was very helpful, always making sure we had everything we needed! Miguel was the MVP of our trip!! He went out of his way to be sure we were taken care of, spoke and understood English, served us snacks and drinks by the pool. Pool warm and clean, nice loungers on the beach and poolside. Between ocean breeze and fan we never had to use the ac. We loved it at Ventanas!

Absolutely loved our stay, from the peace and quiet to the beauty of being on the ocean, to the friendly and welcoming service!

Great get away