We faced some challenges for what could have been a lovely stay in this well-located hotel in the heart of Granada, just steps away from the main plaza. We booked the largest suite which is a loft, with two large king sized beds on two levels. We were a group of 3 adults, 2 of whom are over six feet tall. We wanted the additional space, and needed the larger beds of the loft room. At our check in, we were told the loft room was unfortunately unavailable due to an issue with the air conditioning, and were offered another room. We were told the loft air conditioning should be repaired within a day, maybe even later that day. We accepted the new room which had two double beds and working AC and took the hotel staff at their word that the original room would be repaired soon.
The new room was smaller with two double beds. For three days, we were told again that the air conditioning was not repaired. On three different occasions we found repairmen in our room working on the air conditioning in the neighbouring loft room with no notification or information from the hotel staff that this would be happening. For the final two days of our stay we were able to stay in the loft room. I asked the staff if we would be refunded the difference in room rate as the loft room is more expensive and we only stayed in it for two days and the staff refused. Unfortunately, a sour taste was left in our mouths because of this. We paid for a room we did not stay in.
At least the breakfast was nice.
